Quality Officer

BHN (Better Health Network) is a leader in the Community Health sector, supporting the inner south and bay side suburbs of Melbourne.

Support the Quality functions of the organisation to embed an evidence based, outcomes-oriented culture, foster continuous improvement across all services and deliver safe, efficient services that deliver positive experiences and outcomes for clients.
This isn’t just a job; it’s an opportunity to be at the forefront of shaping a culture where quality reigns supreme.

You’ll be essential in our mission to revolutionise how we deliver services, ensuring that every aspect of our operations is finely tuned for maximum impact. If you’re ready to make a real difference, dive into a role where your passion for excellence meets real-world impact every single day.

Key Responsibilities

• Administer the Feedback and Incident Management system, including onboarding, training, and reporting.
• Quality duties as required, such as audits, service reviews, and major projects.
• Manage the Policy Manual, including document creation, review, and maintenance of the electronic register.
• Assist with the administration of Client Health Records requests across the organisation.
• Support Accreditation functions, including self-assessments and gathering evidence.
• Administer regular Legal & Regulatory Compliance checks.
• Support the development of the Annual Report and Quality Account.

Ideally, you will possess:

• Relevant qualifications and/or demonstrated experience in quality auditing, clinical governance, project management, or evaluation.
• Understanding of Accreditation requirements and prior experience in a similar role within Community/Health or Aged Care services.
• Experience in quality auditing or accreditation systems in health or community sectors.
• Demonstrable skills in project management and change management.
• An understanding of clinical governance.

In return we offer:

• Supportive team, professional development and mentoring.
• Easy and free all day street parking.
• Flexibility of locations across the BHN Network in conjunction with WFH.
• Laptop provided.
• Work life balance friendly leave– parental leave, purchased leave & leave loading.
• Working with in a multidisciplinary community health
• Networking opportunities across our network and expanding network.
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• NFP tax- free salary packaging amount $18,550 per annum – to use tax free towards mortgage, rent, credit card, school fees and groceries.

What makes BHN tick?

Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community.

BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

If this role is the one you’ve been looking for click Apply Now.

For information about the role, please contact Amanda Wilson, Director Quality, Risk, Compliance & Clinical Safety on 03 8644 3347 or email the [email protected], using the subject line: Quality Officer enquiry via EthicalJobs.

A position description is attached.

BHN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from diverse backgrounds, including those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTI+ communities, to apply.

Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, proof of vaccinations and a working with children check.

Job Reference No V0293