Customer Service Advisor

Job title:

Customer Service Advisor

Company

Agena Group

Job description

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions.Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.We provide a wide range of parking management services to help businesses in all sectors. Whether you’re running a 10-space car park or a group of large, complex multi-purpose car parks, our experienced team can help. We go further than a traditional car park management company, working in collaboration with our clients. Our solutions make your life easier, help grow your business, and protect your reputation. Our approach is flexible, based on the needs of our clients.We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. There are currently four companies in the group, with an ambitious growth plan over the next three to five years.Agena is run by an experienced and focussed leadership team. We are passionate about the services we provide and making a difference to our clients. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We support our clients with data insights to help make more informed choices about parking assets and looking for opportunities to drive incremental, sustainable, revenue growth.We’re here to help you think differently about parking.What you’ll doAs a Customer Service Advisor, you will join our customer service team working in a fast paced contact centre, assisting customers with parking permit solutions. This role is handling inbound phone calls and dealing with administration duties – so if you can give excellent service over the phone and in writing, we need you!Responsibilities and Duties· To be the first line of support for customer contact over the telephone and via email· To assist all our customers with resolution to their car parking permit queries· Provide exceptional customer service at all times· Ensure the quality of work is generated to the highest standard.· Carry out any reasonable duties as requested by CPM Management.· Provide friendly and efficient customer service.· Adhere the IPC Code of Practise at all times, along with internal policies and proceduresWho you are· Experience within a fast paced, dynamic role· Customer service experience is essential – any background is welcome, for example retail, office, hospitality, care or leisure· Call centre experience is desirable but not essentialAdditional Information· Our selection process is as follows: Application – Competency Based Interview· You must be able to legally live and work in the UK· The postholder will be required to travel to external meetings on occasion by most effective means availableSalary: £23,795.20 per annum.Location: Lancing. The office has free onsite parking, a kitchen facility and a smart casual dress code.Hours: Monday – Friday 9am – 5.30pm.What we offerWe know there’s more to life than work – that’s why when you join the Agena Group, you’ll benefit from:· Incremental holiday increases to recognise long service· Two volunteering days a year· Regular team/company socials· Perkbox benefits platform· Wellness hub access· Employee Assistance Programme – 24/7 confidential, independent and professional counselling· Cycle-to-work schemeIn addition to this our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact

Expected salary

£23795.2 per year

Location

United Kingdom

Job date

Sat, 30 Mar 2024 06:01:02 GMT

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