Job description
Are you passionate about providing guests with the ultimate experience? Join the Tasmanian Walking Company and become part of an eco-tourism family that’s been hitting the trails for more than three decades.
About us
Tasmanian Walking Company (TWC) has a rich history in eco-tourism, dating back to 1987 with the launch of the iconic Cradle Mountain Huts Walk. Over the following thirty years, TWC has expanded its offering to deliver a collection of outstanding guided walks including the Bay of Fires Lodge Walk, Wineglass Bay Sail Walk, Three Capes Lodge Walk, and the Bruny Island Long Weekend.
In 2015, TWC moved to the mainland, launching a partnership with the Australian Walking Company (AWC), which started with the acquisition of the Twelve Apostles Lodge Walk and now continues with a vision to create new guided-walk experiences on mainland Australia. Collectively TWC, AWC and the Tas Walking Co Foundation are internally known as ‘The Walking Group’ (TWG).
In 2022, our expansion now includes “Guided by Nature”, taking The Walking Group’s legacy to a global scale, bringing an array of unique walks across diverse continents, each meticulously crafted by the same passionate team behind our iconic Tasmanian experiences
As we venture beyond our familiar landscapes, “Guided by Nature” remains steadfast in our commitment to sustainable operations within sensitive environments and our dedication to delivering outstanding guided walks. Our new international walks are imbued with the same values that have earned us acclaim and recognition, including multiple State and National tourism awards and our induction into the Australian Tourism Hall of Fame in 2017.
Today TWG share staff, guides, and resources, as well as a commitment to a shared mission – to provide superb, guided journeys out of everyday life into wild land and seascapes; and the shared values of – belonging, genuine fun, wowing guests, environmental and cultural integrity, simplicity, and passionate leadership.
About the role:
This is a full-time permanent position, working with a team of passionate professionals behind you who engage with your ongoing development and learning.
TWG Sales Administrator is a key contact for our GBN, trade and Limited Edition walkers and will help provide each guest with the ultimate experience on our walks.
You will support the core team of Sales Consultants and be responsible for the collection, processing, and provision of both trip and guest information, and providing prompt responses to guest questions regarding their booking. You will be responsible for collecting relevant guest information as part of the booking process to generate sales leads and work closely with the Head of International Product for GBN &, Limited Edition and Sales Manager on trip itineraries and documentation.
As the Sales Administrator, you will have a responsibility to actively promote The Walking Group’s brands, whilst working with the GBN Product team and TWC/AWC Sales team to achieve sales and marketing targets. Your roles and responsibilities may be split between the various Group entities, with flexibility around this split in response to business needs.
The team work from heritage listed Chalmers Church, Located in the heart of the Launceston CBD. A convict-built landmark that was thoughtfully restored into a functional open plan office, staying true to the gothic revival architecture that makes this building truly unique.
With sunlight streaming through the original stained windows, Chalmers is a vibrant and stylish office that’s also reflective of the fun and supportive culture of our team.
What you will bring:
We are looking for a passionate, people focused individual who is creative, pragmatic and possesses strong attention to detail. You will be efficient and have strong customer service skills and a passion for providing the very best in adventure and ecotourism to ensure we meet our guests’ high expectations.
The ideal candidate for this key role will have the following skills and experience:
- Demonstrated ability to build strong rapport and relationships with clients and new business partners.
- Highly self-motivated with a demonstrated capacity to work independently.
- Exceptionally well organised with keen attention to detail.
- Exceptional written and verbal communication skills.
- Excited and passionate about the multi-day walking industry as a whole.
- A creative thinker, who can think outside the box with a continued desire to learn and grow.
- Demonstrated experience working within the Australian eco-tourism industry (supporting sales teams desirable)
Why work for us:
- Established employee wellbeing program.
- Family & friends discounts across our walking products.
- Flexible work arrangements – options for work from home.
- Opportunities for ongoing training, social and professional development events.
- Exclusive pro-deals program for access to discounted adventure gear.
How to show your interest:
Please click “Apply Now” and provide your current resume and cover letter explaining why you are interested in the position with Tasmanian Walking Company.
Tasmanian Walking Company is committed to fostering a diverse, inclusive, and respectful workforce and we strongly encourage applications from people of all genders, cultures and walks of life.
If you are passionate about the connecting people and driving business growth, then apply now and join our adventure family.
