Wish Administrator

• Make-A-Difference Every day!!
• 6-month contract role (with the possibility of extension)
• Hybrid working
• Our team is growing

Make-A-Wish

Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their families, and medical teams to grant wishes as unique as the children who imagine them. At Make-A-Wish, our mission is to grant the wish of every eligible child as we believe these wishes complement treatment, build resilience and bring hope to these children and their families when they need it most.

The Role:

We are seeking a talented, engaged, and driven Wish Administrator to join the team. Working in the Wish team, the Wish Administrator holds a pivotal role in two core stages of a child’s wish journey. Firstly, you are the initial point of contact for Make-A-Wish families and medical specialists throughout the wish application stage. Secondly, you are responsible for completing activities in the post wish design approval process. You will play a crucial role in facilitating exceptional experiences for all individuals while they are in these stages of the wish journey.

Key responsibilities:

• Manage the intake and processing of applications ensuring completeness and accuracy of information provided
• Conduct thorough evaluations of application details to assess eligibility
• Proficiency in accurate and efficient data entry is a fundamental aspect of this role
• Communicate status and progress of wishes to key stakeholders
• Using internal systems & software for managing tasks/projects
• Maintain stakeholder engagement
• Ensure all families have a seamless and quality experience, providing exceptional customer service and empathy throughout the wish journey.

This exciting opportunity will suit someone who has a passion for giving, is detail orientated and has exceptional communication and organisation skills, who also enjoys being creative and using their imagination to create exceptional wish experiences.

The position will enable you to play a critical role in making wishes possible for children in Australia.

About you:

• You have exceptional organisation and time management skills with the ability to multi task and be agile
• Previous experience in a fast-paced medical administration or customer service role is highly preferred
• Proven experience applying creative and critical thinking to problem-solving and effective stakeholder management
• Your attention to detail is critical to this roleto ensure accuracy in documentation, data entry, and administrative tasks
• Task orientated with strong project management skills
• Ability to work collaboratively with and across teams, as well as the ability to work independently
• Good communication and influencing skills
• Strong work ethic, self-driven and proactive
• Proficiency in using Microsoft Office software with experience using Salesforce being desirable
• Mature, reliable, and trustworthy with the ability to maintain confidentiality and handling data securely.

In return for your passion and enthusiasm, Make-A-Wish offers the opportunity to work within an engaged, high performing team while helping to make a life-changing difference to seriously ill children – what could be a better motivation?!

If this sounds like you, we would love to hear from you! Please submit your cover letter and CV by clicking ‘Apply Now’.

For any further enquiries, please email [email protected] using the subject line: Wish Administrator enquiry via EthicalJobs.

Please note: Only applications submitted online will be accepted, and phone calls will only be arranged with shortlisted candidates.

Make-A-Wish Australia is proud to be a child-safe organisation. Our recruitment practices are strictly adhered to during the application and interview process and include thorough screening to ensure that anyone joining us at Make-A-Wish aligns with our values and commitment to child safety.

At Make-A-Wish we are committed to building a diverse and inclusive environment that reflects the community we serve. Read more about our Diversity, Inclusion and Belonging charter here.