Health Support Coordinator, NOC, FTA, (Kyiv/Dnipro), 3 positions, Nationals only

• Act as in-country focal point for all medical emergency or medevac questions and requests.
• Provide ongoing in-country operational, logistics and administrative support to the MEDEVAC operations from field locations to advanced care centers. This will include facilitation and coordination of the Medical Evacuation (MEDEVAC) process for all UN agencies, liaison with the national medical entities and doctors and submission of the documentation to the respective UN MEDEVAC Regional Medical Officers / focal points. Be available 24/7 to facilitate the communication between the requestor, local authorities, medical sections of various agencies, staff counsellors, security (if event happens in high-risk area) and eventually international stakeholders.
• Facilitate in-country medical referrals and coordination of medical care for personnel and dependents requiring acute, life-threatening, or specialized care.
• Closely collaborate with UN Senior/Regional Medical Officers or Medical Advisers of UN entities with corporate OHS/Medical Services, on the clinical management and MEDEVAC and follow-up care of personnel and eligible dependents within the country.
• Manage communication with health care providers/specialists on the ground to ensure clinical management of cases among UN/UNHCR personnel and contact tracing of workplace exposures, based on protocols agreed with UNMD/UN Medical Services.
• Monitor number of personnel seeking occupational health services in the UNMD recommended health facilities such as entry medical, periodic medical examinations, travel-related medical procedures, and immunization.
• Organize health education and health promotion activities, as per UNMD strategic priorities. 
• Organize/participate in addressing work environment and occupational health issues. 

• Perform Health Risk Assessments (HRA) and Mandatory Health Support Elements (MHSE) assessment in new duty stations, monitor the risk level of old duty stations. Monitor its recommendations implementation. Coordinate, facilitate and monitor implementation of the Health Support Plan (HSP) for the duty station(s) based on UNMD Mandatory Health Support Elements (MHSE) and Health Risk Assessment (HRA).
• Update the MHSE Status and the Health Support Plan for duty stations in the Ukraine.
• Conduct assessment of health care facilities, medical services and ambulance providers then develop or update medical referral pathways for the duty stations.
• Develop and update standard operating procedures (SOPs) and related guidance materials for medical evacuation plans in all duty stations.
• Collaborate with UNDSS and the UN Security Cell by participating in drills, review and providing context-specific medical referral pathways into CASEVAC, MEDEVAC and Mass Casualty Incident (MCI) plans.
• Ensure coordination of medical support for emergency medical response, including Mass Casualty Incidents (MCI). In liaison with UNDSS, develop the medical aspect of duty station specific Mass Casualty Incident (MCI) plan and support in implementation, if needed. 
• Assist Administration in drafting and implementation of business continuity and crises preparedness plans for the duty station. 
• Establish and maintain medical referral pathways. This involves periodic assessments of health and medical facilities available at duty station(s) to update medical referral pathways and identify referral centers for secondary or tertiary medical/trauma care.
• In liaison with UNDSS / Security Cell, support the development and implementation of the in-country training materials and trainings required as per the Security Risk Management (SRM) Plan. 
• In liaison with FSS and UNRC administration in Ukraine, support the implementation of health aspect of road safety elements.
• Provide advice on medical coordination matters to the Operations Management Team (OMT), UN Country Team (UNCT) and the UN Resident Coordinator (UNRC)
• Prepare situational updates and monthly reports to the OMT, UNMD and relevant stakeholders.
• Collaborate with Procurement/Supply Unit on drafting terms of reference (TORs) and technical assessment, monitor delivery timelines as required for contracts related to health services or equipment. Closely work with UN functional units, particularly Administration, Human Resources, and Supply/Logistics team, in handling all matters related to the contracts, MOUs or agreements with health care providers in case of MHSE requirements. 
• Monitor compliance of vendors (medical/health providers) to patient safety and quality standards for commodities and services.
• Where applicable, and if in line with UN Medical Directors’ priorities, coordinate health promotion, including vaccination campaigns with health care providers.
• Attend UNHCR Medical Section, DHMOSH, UNMD and relevant meetings or briefing sessions provided by UN agencies’ Medical Services.
• Participate in Health Sector Coordination meetings.
• Provide advice on health and medical services and developments in Ukraine and neighboring counties/provinces to beneficiaries and the participating organizations.
• In liaison with Staff Counsellors support the implementation of context specific mental health plan for the operations in Ukraine.   

• Ensures medical confidentiality and release of medical records/information is in accordance with UN Medical Directors’ Guideline on Medical Confidentiality in the Workplace; as well as relevant UN policies and requirements.
• Record and maintain medical case records in the medical database.
• Undertakes the planning based on Health Support Coordination Unit objectives, agreed with the technical and administrative supervisors; preparation of budgets and prepares reports on budget performance and results.
• Ensures the development, generation and reporting of relevant key performance indicators documenting health support performance including responses to audit requests on health performance.

• Undertakes regular coordination with the UN Medical Directors through UNHCR Medical Section.
• Oversees workplace health and medical service communication products, and liaison/outreach with external actors.
• Briefs and advises UNRC, OMT and UN senior management on all healthcare matters relevant to the workplace, including health policies, business continuity, enterprise risk management, and representation at crisis response and related bodies.
• Ensures effective occupational health representation at the local Occupational Health and Safety Committee (OSH).
• Organizes health education and health promotion activities for UN personnel.

Achieve Results

Think Innovatively

Learn Continuously

Adapt with Agility 

Engage and Partner

Enable Diversity and Inclusion

System Thinking

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Communication

• Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels

Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns

• Ability to select, prioritise and control the organization´s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimising return on investment

• Ability to identify and organize action around mitigating and proactively managing risks

• Access to diagnostics and treatment, incl. private sector engagement

• Gender Mainstreaming