Public Information Officer (Digital) (P-3)

Position description

The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization with its headquarters in Vienna, Austria is the international organization setting up the global verification system foreseen under the Comprehensive Nuclear-Test-Ban Treaty (CTBT), which is the treaty banning any nuclear-weapon-test explosion or any other nuclear explosion. The Treaty provides for a global verification regime, including a network of 337 stations worldwide, a communications system, an international data centre and on-site inspections to monitor compliance.

Organizational Setting

This position is located in the Public Information Section, Legal and External Relations Division (LEG).

Reporting Lines

Under the direct supervision of the Chief, Public Information Section, to:

Duties and Responsibilities

1. Increase search engine optimization for newly relaunched PTS corporate website;
2. Suggest improvements and enhancements to the website and be focal point for website vendor in troubleshooting and addressing website issues, performance and maintenance;  
3. Conduct data and audience analysis for social media platforms used by CTBTO (Facebook, Twitter, LinkedIn, YouTube, Flickr) to gather audience insights, determine optimal content and ideal posting times for each platform;  
4. Devise social media strategies and liaise with relevant stakeholders to create social media content that supports the CTBTO Medium Term Strategy and helps build brand awareness and visibility;
5. Draft concepts for a diverse range of digital communications products in support of PTS objectives;
6. Prepare or oversee preparation of digital products such as social media animations, videos, and graphics, as well as interactive presentations, and edit drafts of such content prepared by junior staff/interns;
7. Stay abreast of latest developments and best practices in digital communications and suggest innovative solutions to maximize reach via digital channels; 
8. Provide recommendations to relevant stakeholders on best approaches to take to maximize effectiveness of digital communications;  
9. Evaluate results and impact of digital communications activities and report on developments, trends, and attitudes regarding the PTS;
10. Perform other duties as assigned. 

Qualifications

Education

• University degree in communication, journalism, international relations, or related field.  

Work Experience and Qualifications

• A minimum of five (5) years of progressively responsible experience in public information, journalism, international relations, or related field is required.
• Experience in website and social media audience analysis and insights is required.
• Experience developing and implementing digital communications strategies is required. 
• Experience in search engine optimization for websites is required.  
• Experience updating content on Drupal-based websites is desirable. 
• Experience in monitoring and evaluating results of communications outreach is desirable. 

Languages

• Excellent written and oral communication skills in English are essential;
• Knowledge of other official CTBTO languages (Arabic, Chinese, French, Russian and Spanish) is desirable.

Competencies

• Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;
• Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from other and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed;
• Planning and organizing – Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
• Team work – Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; builds consensus for task purpose and direction with team members; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings;
• Accountability – Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable;
• Creativity – Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches; 
• Client orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive relationships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets timeline for delivery of products or services to clients;
• Commitment to continuous learning – Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve;
• Technological Awareness – Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks, shows willingness to learn new technology.

Application instructions

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