Workforce Development Program Manager

Job Overview: The Workforce Development Manager will provide leadership to the Sacramento Workforce Development team, overseeing the program management and service delivery of a variety of workforce development programs. Responsibilities include the supervision of staff, business development, grant management and reporting, financial oversight, and ensuring programming is properly implemented and in compliance with donor expectations. This position will oversee the partnership development and client services of programs designed to assist refugee clients completing skill-building, educational, and certifications programs with the goal of securing higher wage positions and increasing their financial security and mobility. Specifically, the position will ensure career counseling, job search assistance, enrollment in post-secondary and certification programs, networking opportunities, and coordination of additional financial and social services are tailored to client needs. The position is responsible for ensuring all programs meet performance goals per funder and contract requirements, are responsive to client needs, and operate within budget and compliance parameters. The position will also be responsible for ensuring sustainability of this program area through program development and supporting grant writing. The Workforce Development Program Manager must be committed to working in a dynamic, fast-paced environment with a team committed to offering high-quality, community-based programs. They must have strong writing abilities, sound judgment, and be comfortable making decisions in a fluid environment.

Major Responsibilities:

Program Oversight

• Manage Workforce Development grants, including business development, logic model, reporting, finance, and compliance.
• Oversee the outreach and development of workforce partnerships in all tracks offered, securing discounts for enrollment fees, and streamlining the application process and ensuring strong placement outcomes.
• Ensure outcomes resulting in job placements for clients through dedicated job development, including developing employer relationships, referring applicable clients, and assisting in targeted interview preparation.
• Ensure accurate and timely reporting of career development services data to donors and all relevant parties.
• Support the development of curricula and offerings for career sector tracks and modify on an ongoing basis.
• Create compelling program data visualizations and strong monitoring and evaluation methods.
• Complete grant narrative and data reports, ensuring quality, accuracy, and excellence in reporting.
• Work to create new and innovative offerings and opportunities to give clients the upper edge over others in the field.

Staff Supervision

• Supervise a team of staff, including managing performance, creating staff development plans, sharing time and credit, creating a collaborative environment, impacting critical decisions, and promoting accountability.
• Provide regular individual supervision, coaching/mentoring, and performance feedback.
• Support effective new staff onboarding; help to ensure strong, standardized onboarding systems and training.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, diversity, and cohesion in IRC Sacramento.
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies

Community Partnerships and Donor Relations

• Develop and nurture partnerships, serving as point of contact for training institutions and local employers.
• Create and implement outreach, assessment, and enrollment strategies across workforce development programs.
• Research career industries and local resources to create accessible career pathways for program participants that will reach program outcomes and be applicable to the target population.
• Collaborate with the IRC Economic Empowerment team to ensure that clients are receiving comprehensive services to achieve their goals and ensure that funder-mandated and agency goals are met.
• Represent the workforce development programs within the IRC network, in conferences, working groups, communities of practice calls, sharing the creation of client success stories, and other opportunities when available.
• Liaise with IRC Economic Empowerment Technical Advisors to ensure effective program delivery by utilizing available resources and best practice models within the IRC field office network.

Other Responsibilities

• Participate in all program meetings, staff development activities, and fully engages as a member of the team.
• Comply with all policies, procedures and protocols of the agency and grant(s).
• The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Equality, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
• Other related duties as assigned.

Key Working Relationships:

Position Reports to: Senior Economic Empowerment Program Manager

Position directly supervises: Workforce Development Staff

Job Requirements:

Education:

Bachelor’s degree in business, Marketing, or related field; Master’s degree preferred;

Work Experience:

• 3+ years’ experience working in employment and workforce programs required.
• 3+ year’s’ experience with client counseling, case management, or coaching strongly preferred.
• 3+ years’ experience overseeing grant funded programs preferred.

Demonstrated Skills and Competencies:

• Multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required.
• Demonstrated ability to negotiate with stakeholders ranging from clients to training providers to funders.
• Excellent written and verbal communication skills in English, including public speaking and presentation creation.
• Proven ability to take initiative, creatively problem solve and lead with versatility in a fast-paced work environment.
• Proficiency in Microsoft Office Suite required.
• Financial tracking and budget management skills required.
• Experience using data and fiscal tracking systems strongly preferred.
• Grant writing skills strongly preferred.
• Base understanding of the job market, in-demand sectors, and local training providers in Sacramento.
• Flexible availability necessary

Working Environment:

• Standard office environment
• FLSA Status: Exempt
• Offices hours are scheduled as Monday-Friday, 9:00am-5pm.
• Occasional evening and weekend hours may be required.
• Stable Wi-Fi with hybrid model.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.