Senior Account Director Client Services London, United Kingdom Req ID: 918

Job title:

Senior Account Director Client Services London, United Kingdom Req ID: 918

Company

VMLY&R

Job description

DescriptionSenior Account DirectorCompany: VMLLocation: Sea Containers, LondonReporting to: Managing PartnerWho we are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.The RoleVML London are currently seeking a talented Senior Account Director to join our Ford Customer Service Division account. We need an experienced, buttoned down and diligent client handler, that is used to consistently delivering above client’s expectations.Orchestration

• Demonstrates ability to lead different types of teams to get to the best output
• Leads the creation of the right casting and process for different projects, always starting with ‘What do we need to do to get to the best possible work?’
• Actively manages conflict and solves problems to resolve issues quickly
• Understands different specialist skills and how to build teams around them
• Creates a supportive environment for their direct reports, troubleshooting, coaching and mentoring them, empowering and guiding them at the same time

Leadership

• Demonstrates clear understanding of client business strategy and marketing model, and the communications necessary to deliver against them
• Understands the Managing Partner’s strategic agenda for the account and helps them deliver this across all the projects that they orchestrate and the relationships they own.

Relationships

• Builds client relationships to ensure best outcomes for both agency and client
• Creates mutual respect and trust so when necessary they can have the tough conversations about timings, budgets etc.
• Actively manages conflict and solves problems to resolve issues quickly
• Demonstrates clear understanding of client business strategy and marketing model, and the communications necessary to deliver against them
• Identifies and creates opportunities for client and agency growth

Commercial

• Maintains a significant commercial understanding of the brand and category
• Leads resource planning at project level – allocating resource, giving entire team visibility and leading by example
• Has a tight grip on the resource planning and the numbers on the account
• Ensures client is actively managed on the billing requirements of the account

Operational

• Leads team to get to the very best results – creatively and commercially
• Actively looks for different ways to approach a task to get to results quicker
• Builds mutually beneficial relationships with partners and specialisms
• Demonstrates good mix of new and established skills

OUR VALUESVML is a proudly and defiantly diverse employer. We only care that you are a good human, who is amazing at your job, who is interested and interesting, who wants to do truly transformational work. We don’t care much about gender identity, sexual preference, skin colour, able-bodied-ness, marital status or otherwise of our team members. We just want to work with the best.You

• Works collaboratively – recognises the value and responsibility of working in a team and seeks to maintain and build effective relationships both internally and externally.

• Thinks innovatively – looks beyond the obvious to develop highly engaging ideas and campaigns.
• Works effectively through job and organisational changes.
• Strives to achieve excellence in everything that they do.
• Demonstrates ‘passion’ – approaches all tasks in a wholehearted and enthusiastic manner.
• Shows initiative and a ‘can-do’ attitude.
• Highly motivated and a self-starter.
• Recognises the need for management support when necessary.
• Constantly looks for and learns from new information or experiences.
• Deals constructively with frustration and stress, maintaining a professional and positive manner.
• Is direct and honest in dealing with others.
• Treats all people with respect and fairness.

What’s in it for you?Aside from a generous annual leave allowance and pension allowances, you will have access to a whole host of other benefits and activities such as:

• Life Assurance
• Permanent Health Insurance
• BUPA
• Flexible hybrid-working schedule
• Enhanced family friendly policies
• Well-being Programme
• Employee Assistance Support
• Cycle to Work Scheme
• Eye Care and Glasses Vouchers
• Season Ticket Loans
• WPP Discounts

You will also have a clear long-term career development plan and access to our learning and development activities and online learning platforms.Our Commitment to Diversity, Equity & InclusionVML is an equal opportunity employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.If you are unable or limited in your ability to access our career site as a result of a disability, we will be happy to assist you. Please contact our People Team to request an alternate accommodation. Please note that only requests for an employment application accommodation will be returned.#LI-JI1

Expected salary

Location

London

Job date

Sun, 05 May 2024 02:44:49 GMT

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