Finance Process Re-design Specialist

• Undertake a finance business processes mapping and in depth-analysis focused on leading practices, tackling structure, quality management, analysis, and their intersection with policies, procedure and implementation. 

• Identify inefficiencies, bottlenecks, and areas for optimization within finance processes, addressing both internal and external audit recommendations and assessments.

• Design, conduct, document and present analysis on finance processes and data to the relevant stakeholders involved.

• Provide technical advice on the redesign of business processes for the relevant practice, based on market research, regulatory requirements, focus groups and any other technique relevant for the purpose. 

• Produce detailed finance business processes redesign specifications for improvement of policies, processes, systems and tools, based on their impact, feasibility, and alignment with UNOPS’s strategic goals, in collaboration with various HQ and field stakeholders.

• Establish a system of feedback and priority in order to guide the design, development, testing, implementation and documentation of finance business processes, as well as a system of updates on progress and challenges related to process improvement efforts.

• Conduct a rigorous review of policies, taking into account re-designed processes and UNOPS new policy framework, reporting outcomes to the Finance Process Innovation and Digitalization Lead and relevant stakeholders. 

• Develop a roadmap and provide guidance on how re-designed processes are matched and leveraged by digital technologies, in close collaboration with UNOPS IT and vendors to ensure that practice matches ambitions and requirements.

• Ensure that business requirements are accurately aligned with technical specifications and desired user experience.

• Timely track the execution, progress, and quality of the redesign exercise, collaborating closely with the PID Programme team to design and execute process improvement initiatives. 

• Under the direct supervision of the Finance Process Innovation and Digitalization Lead, constantly monitor the level of maturity of the process redesign exercise.

2. Documentation and Reporting

• Prepare comprehensive technical documentation of process analysis, improvement recommendations, and outcomes.

• Structure an appropriate  record of project activities, decisions, and progress.

• Contribute to the preparation of progress reports and presentations for program stakeholders.

• Track, monitor and report on the implementation of digital transformation initiatives to ensure that they progress according to plan, and escalate any risks and issues in a timely manner.

• Undertake benefits realization analysis for implemented initiatives to assess the impact on the change in relation to the intended outcomes or KPIs. 

• Maintain a set of best practices for all processes where the PID Program is involved.

3. Stakeholder Engagement and support to change management

• Engage and collaborate with stakeholders at various levels to obtain feedback on proposed changes.

• Gather, integrate and manage stakeholders communication, expectations, reporting requirements, design preferences, and quality criteria.

• Gather, consolidate and evaluate input into financial process and policy changes and their broader positioning within the Financial Rules and Regulations and Legislative Framework review.

• Develop high-level communication and training materials to promote understanding and adoption or reviewed processes.

• Liaise with the change management and communication team to ensure that the appropriate messaging (content, format and frequency) is sent out to the right audiences to support smooth roll out of projects and change initiatives. E.g., Newsletters, online articles, broadcasts, webinars, among others

4. Training and Capacity Building

• Create and build capacity with key stakeholders on the use and maintenance of process flowchart and descriptions, KPIs, RACIs, process Governance (scalations), reporting requirements and supporting templates, process interactions (to showcase interactions/dependencies with other processes)

• Participate in the relevant Communities of Practice to actively interact and gather insights on the finance process redesign needs, implementation and outcomes.

• Collect and incorporate lessons learned from training, in order to strengthen the capacity building activities to support the redesign exercise and related PID objectives.

• Support the development and delivery of training programmes and workshops to enhance practices, reengineered processes and new / improved systems understanding and drive adoption across the organization, with the support of the PID.