National ICT Officer (Client Support)

Job Highlights

• Be part of the United Nations (UN) related agency.
• Dignified, orderly, and safe migration for the benefit of all.
• Join our team and experience working with a social purpose.

Job Description

Position Title: National ICT Officer (Client Support)

Reference Code: VN 070/2024

Job classification: NO-B

Duty station: Manila (Global) Administrative Centre (MAC)

Type of Appointment: One year with possibility of extension

Salary: Php 1,745,899.00 per annum net of taxes

Context

The MIGRANT SOLUTIONS Support operates on a 16/5 basis (2 shifts) whilst globally, users are operating 24/7 for some solutions. Under the overall supervision of the ICT Officer (Business Processes), the successful candidate will supervise the MIGRANT SOLUTIONS Support team in addition to performing the duties of a Support team member and is required to be on-call in the event of urgent issues occurring outside normal business hours so that issues may be escalated accordingly.

Required Qualifications and Experience

Education

• University degree in Business administration, Information management, Business Processes Management or Customer service management with four years of relevant professional experience.

Experience:

• Experience in customer service or information systems support, use of MIMOSA is an added advantage.
• Working experience supporting applications built in different technology stacks or similar system, including troubleshooting and aligning policies and processes with software functionalities.
• Takes responsibility and manages constructive criticism;
• Works effectively with all clients and stake holders;
• Promotes continuous learning and communicates clearly.
• Takes initiative and drives high levels of performance management.
• Plans work, anticipates risks, and sets goals within area of responsibility.
• Displays mastery of subject matter; g) contributes to a collegial team environment.
• Creates a respectful office environment free of harassment and retaliation, and promotes the prevention of sexual exploitation and abuse (PSEA);
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation.
• Displays awareness of relevant technological solutions.
• Works with internal and external stakeholders to meet resource needs of IOM.