Intake Administration Officer

The Opportunity:

Join our Mental Health Services Intake Team and build positive and effective relationships that generate open communication and the sharing of knowledge that will result in enhanced client experience.

The position:

As the Intake / Administration Officer you will provide responsive administrative services to our clients, staff, partner providers and community services.

You will be responsible for administration services which may include answering incoming telephone calls, service navigation, registering referrals, and confirming eligibility based on demographic data and corresponding to key stakeholders in a positive, efficient, and timely manner. Key to this role is the provision of an efficient and professional service in a busy environment.

The position classified at Grade 1 (HS1) at $32.01 per hour under the (HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN STAND-ALONE COMMUNITY HEALTH SERVICES (MULTI EMPLOYER) ENTERPRISE AGREEMENT 2022 – 2026).

You will make a difference by

• Effective management and coordination of appointments including scheduling, cancellation, review & recalls and maintenance of program waitlists to enable clients access to services.
• Assist with service navigation to our internal IPC Health services and programs and external community services
• To ensure positive and effective relationships are generated and maintained via open communication and the sharing of knowledge that will result in enhanced client experience.
• Maintain client confidentiality and discretion regarding referral information, appointments, and client interactions.
• Ensure Team Leader and Manager are aware of any issues which may impact on service delivery and or any issues which may impact on the team.

To succeed, you will need

• Previous experience in customer service within the medical, community, dental and/or health environment.
• Demonstrated ability to work under pressure in a high-pressure environment.
• Demonstrated ability to work cohesively within a team environment and ability to work autonomously.
• Demonstrated high level interpersonal and communication skills, both written and verbal.
• Demonstrated high level experience in administration and computer skills.
• Demonstrated strong complaint resolution skills and experience in dealing with challenging behaviours.
• Demonstrated strong understanding of confidentiality and ability to work within the Privacy principles.
• Current Victorian Drivers licence.

next steps

Please click Apply Now to submit your application.

If you have any questions please contact:

Email: [email protected], or

Email: [email protected], using the subject line: Intake Administration Officer enquiry via EthicalJobs.

Please view the Success Profile here.