1st / 2nd Line - Desktop Support - Banking - Tenders Global

1st / 2nd Line – Desktop Support – Banking

GCS Recruitment Specialists

Job title:

1st / 2nd Line – Desktop Support – Banking

Company

GCS Recruitment Specialists

Job description

Role – 2nd Line Support RoleDuration – 6 months with likely extensionRate – £180 p/d (inside IR35)Location – Liverpool StreetTech Stack

  • ITFL
  • ITIL
  • Desktop / Citrix / Office

Tasks

  • Provide English language support to colleagues across EMEA Region with awareness of and consideration to differing cultures and/or languages.
  • Provide cover to IT support contact number, answering calls, creating tickets, and escalating as required.
  • Provide support to walk-up and email requests, dealing with tickets, and escalating as required.
  • Administer various IT environment (i.e. PC build and configuration, Application software, SCCM, Printing)
  • Liaise, coordinate and monitor the escalation to 3rd level support groups.
  • Provide primary support to video conferencing environment.
  • Perform daily checks of office printer environment, logging tickets and escalating to 3rd level resolver groups when exceptions are identified.
  • Perform daily checks of conference and meetings rooms (including VTC rooms), logging tickets and escalating to 3rd level resolver groups when exceptions

Additional Tasks

  • Support of Systems infrastructure team when requested – Core systems infrastructure comprises Lenovo/HP/Dell workstations and HP/Cisco Blade Server technology running Windows OS, EMC SANs, Avaya and IPC telephony systems and Cisco Networks.
  • Workstation hardware and software build
  • Maintain automated build for workstations and servers
  • Administration, configuration and support of workstation and server infrastructure.
  • To have a very good knowledge of infrastructure and to be able to support and enhance that infrastructure through the use of industry
  • standard management tools.
  • To be able to build new workstations to requirements specified by other team members.
  • Administration, configuration and support of desktop operations.
  • Maintain high availability production environment.
  • Administration and support of the workstation and printer
  • environment at all sites including business continuity site.
  • Ensure that the workstation and printer environment are fully operational and ready for use 24/7
  • Workstation patching, test and deploy patches to ensure stability of environment

GCS is acting as an Employment Business in relation to this vacancy.

Expected salary

£160 – 180 per day

Location

Liverpool Street, City of London

Job date

Fri, 12 Apr 2024 03:36:43 GMT

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Job Location