IT Assistant

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Description

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The position is located in the Administrative Unit of the UNESCO Beirut Office and provides decentralized basic and routine technical support on hardware and software application system within the Office’s assigned area and to the Field Offices in the Region. The Information Technologies (IT) Assistant reports directly to the Field Office Finance and Administrative Officer and carries out tasks under the overall authority of the Director of the Office. The IT Assistant is tasked with the delivery of a range of office-oriented activities in support of the Administrative Unit, and projects/programmes delivery.

In particular, the incumbent will perform the following tasks:

ICT Maintenance Services:

• Administration and maintenance of the ICT infrastructure, equipment and services, undertake action for their upgrade, repairs or replacement.
• Maintain the computer server and server room of the office and ensure the safety and security of all system applications, data bases and electronic files. 
• Ensure internet connectivity and proper functioning of all network applications.
• Assist the users on the implementation of backups and keep backup copies of the server information, perform the routine backup of all computer software, applications, electronic files or data in a timely manner and ensure the recovery of the files/data.
• Keep the IT Business continuity Plan and IT Security Plan up to date.

Desktop Support Services:

• Provide technical support to all authorized users for the installation and/or configuration of new equipment, components, and other peripheral accessories.
• Assist authorized users to resolve technical problems encountered while using computerized systems and applications by running system diagnosis, etc.
• Provide support to all users using remotely connectivity tools. Ensure connectivity with Headquarters. Follow up any problems encountered with the VPN connection and find the best possible solution.
• Provide user support and training on commonly used applications software and maintain up-dated books/manuals and hardware databases related to the office automation. 
• Keep update the maintenance annual plan for IT equipment. 
• Update and run the system’s antivirus applications and other protectives measures routinely or as appropriate.

Record Management and Institutional Memory:

• Assist in the structure of digital record management in Our Drive with standardized filing scheme and adopting a naming convention for the digital documents; assist in updating and maintaining computerized databases and websites.
• Effective knowledge sharing and reuse enabled, facilitate internal meetings to update/remind colleagues on policies and new features developed. 
• Participate in meetings and workshops on areas of new technologies and telecommunications, and the ICT working group of the UN OMT, especially on the impact on LTAs, IT Business Continuity/Security Plan or any issues (cost efficiency) for the Office.

Procurement Support Services:

• Advice the Supervisor on new opportunities for improvement and upgrade of the IT equipment and the network.  
• Assist in the negotiation with local ISP Operators for telephone project via S4B and INTERNET ensuring the prices are going down and the required bandwidths always increasing in order to cope with new needs like O365 for instance. 
• Maintain constant communication with the ISP in order to follow up in the case of the interruption of the service.
• Locally support the implementation of the rollout of new functionalities, software, applications or services and ICT infrastructural changes as may be released by Headquarters.
• Assist in the identification of providers for IT equipment, and in the use of LTAs, at local, regional or HQ level.
• Provide inputs in the occasional selection of local IT experts.

Assets Management:

• Assist in the preparation of the inventory list and maintain the information updated, assist in the preparation of the year-end asset inventory, and the list asset disposal.
• Provide technical support to efficiently manage the non-expendable items and assets.
• Update the list of ICT assets in custody and following new acquisitions or disposals.

Required Qualifications:

Education:

• Completed secondary, technical and/or vocational education.

Work Experience:

• At least 5 (five) years of relevant working experience in one of the following areas: Computer network, Electronics, Multimedia systems, Telecommunications, Analogue and digital systems, Conference systems, Audio-visual installations.
• Experience of IT user support.
• Experience with diagnostic tools.

Skills and competencies:

• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word,etc.) and email/internet; familiarity with database management; and office technology equipment.
• Strong problem solving skills.
• Solid understanding of IT security related issues.
• Excellent verbal and written communication skills.
• Self-motivated and ability to work with minimum supervision.
• Ability to work collaboratively in a multicultural and dynamic team environment.
• Strong competencies in attention to detail and time management.

Languages:

• Excellent knowledge (written and spoken) of English and good knowledge of French.

Source: https://careers.unesco.org/job/Beirut-IT-Assistant/798750302/

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