Manager, International Emergency Response

Position Title: Manager, International Emergency Response
Department: Emergency Programs
Location: Remote in CT, FL, GA, IL, MD, MA, NC, NJ, NY, PA, Puerto Rico, TN, TX, and VA; Remote for citizens of Liberia, Tanzania, and Colombia living in those countries
Key Relationships:
Reports to: Director, International Emergency Response
Direct Reports: 0
Assignment Type: Full time
Compensation: $65,657 USD to $72,150 USD for HQ salary based in the U.S.A; salary for citizens in other locations would be based on market
Benefits: Depends on location of the employee as benefits are based on the market; U.S.A. benefits are listed on our website
Application Requirements: Resume and cover letter

About Americares:
Americares is a health-focused relief and development organization that saves lives and improves health for people affected by poverty or disaster. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies, and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.

Americares Values:
We create global community, treating people as they want to be treated.

We respond effectively and responsibly, putting plans into practice.

We embed ethics and equity in our work and workplace.

We are better together; partnership is at our core.

We ask and listen, to create sustainable solutions for a healthier tomorrow.

We commit to quality, growing and improving to ensure individuals and communities thrive.

About the position:
Key Outcomes:
In the first 90 days, the Manager, International Emergency Response will:
-Learn and live the Americares values
-Complete all required new hire onboarding trainings
-Learn organization systems and review key documents (SharePoint, EMT, Incident Repository, Blackbaud, HELM, CAPE, ICARUS, acronyms, etc.)
-Understand SPHERE standards and UN Cluster System
-Develop relationships with key stakeholders and identify points of contact
-Successfully communicate key Americares messaging and organizational talking points when connecting with stakeholders

In the first 6 months, the Manager, International Emergency Response will:
-Have an understanding of how to manage individual humanitarian responses
-Become familiar with how to support the overall international humanitarian response portfolio

In the first year, the Manager, International Emergency Response will:
-Take the lead on individual international humanitarian responses, both as HQ Lead and as the Field Team Lead, as needed
-Support the management of the entire international response portfolio for short periods of time while the Director for International Responses is responding to emergencies and/or out of office

Duties and Responsibilities:
-Deploy, sometimes with 12-hour notice or less to lead or support humanitarian response efforts around the world
-Manage individual international humanitarian responses either remotely or on deployment
-Provide additional response support to the United States of America emergency response team as needed
-Monitor emergencies via news and alert systems daily, maintain on-going dialogue with relevant internal departments and external partners and, as appropriate, make recommendations regarding necessary actions
-Participate in needs assessments and data collection and analysis, with specific focus on health sector, to support humanitarian program design
-Work as operational member of emergency medical teams, which will include medical professionals and technical experts
-Facilitate effective implementation of health programs during and after humanitarian emergencies, which may include the delivery/distribution of medical supplies and supply chain management, surge support to partner health facilities, medical teams, rehabilitations and restoration of health facilities and mental health and psychosocial support services
-Ensure humanitarian responses are compliant with organization, donor and national guidelines, policies and procedures, as well as internationally recognized humanitarian standards
-Complete documentation and reporting for responses in an accurate and timely manner
-Actively model and contribute to Americares values, work culture and mission
-Engage and contribute in team spaces with openness, global competencies, and a growth mindset
-Other duties as assigned

These competencies are required for the role:
-Directly related experience in humanitarian response management, having led responses in locations outside of the United States of America
-Ability and willingness to deploy on short notice and for periods of 1 week to up to 2 months
-Prepared for and motivated to be at least 50% of the time in humanitarian responses outside of the United States of America
-Global competencies, centered in safe, accountable, and inclusive emergency response best practices
-Strong understanding of international humanitarian standards and coordination systems required such as SPHERE and the UN Cluster System
-Successful project management tools and execution
-Excellent written and oral communications skills in English
-Strong problem-solving skills and impeccable judgment – demonstrated ability to apply creative solutions, work effectively in highly fluid and stressful circumstances
-Ability to work proactively independently while also being a collaborative and productive team player
-Proficiency Excel and PowerPoint, as well as other Microsoft 365 tools

U.S.A., Liberia, Tanzania and/or Colombia work authorization and a valid passport from those countries are required for this role.

These competencies would be great to have, but are not required:
-Experience designing and implementing public health programs in emergency settings
-Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Haiti, Colombia, etc.), in addition to English.

Additionally, our core competencies as an organization are:
-Ownership and results
-Communication
-Problem solving
-Equity and inclusion
-Teamwork and conflict resolution
-Leadership
-Prioritization
-Management
-Strategy and planning
-Decision making

We know not all applicants will demonstrate all the competencies we’re looking for, and that women and underrepresented groups tend to not apply unless they meet all the requirements. We encourage you to apply even if you do not check all the boxes above, and we look forward to reviewing your application holistically.

What you can expect, if you move forward in the different stages of the recruitment process:
-Online video interview with People and Talent (1 hour)
-Online video interviews with team members – direct people manager and colleagues (approximately 2.5 hours total broken down in different time periods)
-Reference check
-Offer!
-Background check and onboarding

Americares is currently authorized to support remote work employees in the following locations: Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, North Carolina, New Jersey, Pennsylvania, Puerto Rico, Tennessee, Texas, and Virginia; Liberia, Tanzania, and Colombia. Please note that we do not provide relocation assistance at this time. #LI-REMOTE

Americares is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender expression, pregnancy or pregnancy-related condition, age, national origin, ancestry, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by law.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process.

To request a disability accommodation to participate in the job application or interview process, please contact us at [email protected].