Community Outreach Worker

BACKGROUND

Since 1933, the International Rescue Committee (IRC) has developed unparalleled expertise in

responding to emergencies and helping uprooted communities to rebuild. Founded at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through over 20 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK

IRC UK was established in London in 1997 to support the organisation’s global activities and

particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based

violence. IRC UK comprises approximately 240 staff.

IRC UK launched its first Resettlement Asylum and Integration (RAI) programme in the UK called RISE in 2020, working in partnership with local councils, to provide integration support to resettled refugees in Southeast England. The IRC now supports refugees and asylum seekers throughout England. In September 2023 we will launch a new Refugee Employability Project (REP) in the South West of England, a programme to help support refugees into work.

The Purpose of the Role

The Community Outreach Worker will engage with clients and partners, assess program eligibility, and provide administrative support. This role focuses on recruiting participants, fostering community relationships, organizing events, and managing logistics. The goal is to support refugees, migrants, and vulnerable groups by ensuring they access necessary services and resources.

Key Working Relationships:

Position reports to the Project Manager REP and will work closely with the integration and ESOL teams.

KEY RESPONSIBILITIES:

Partner and Client Engagement:

• Outreach, recruit, screen and enrol participants in project activities.
• Assess clients’ eligibility for the programme and maintain up-to-date knowledge of eligibility requirements and procedures.
• Input client information into the Customer Relationship Management (CRM) and assist with tracking and reporting.
• Research, identify and outreach to services and resources that could be useful to the clients.
• Identify, collaborate and develop relationships with external partner organisations such as local council staff, charities and diaspora groups to promote the programme.
• Manage inquiries via the email inbox to support partner and client engagement.
• Arrange and facilitate information sessions online and in person to support participant engagement.

Administrative and resource distribution:

• Lead on the organisation of in-person events including researching and liaising with venues and caterers, booking client travel, gathering necessary client documentation and planning agendas.
• Assist with project logistics, such as setting up the training rooms or events, preparing participant materials.
• Collaborate with the team members to support in administrative tasks.
• Organise clients travel and payment reimbursement process.
• Work closely with programme teams and UK supply chain team to handle logistics for delivery of IT equipment, and obtain and save IT equipment and client receipts.

PERSON SPECIFICATION

Essential:

• Experience working with refugees, migrants or other vulnerable groups.
• Ability to handle confidential documents and sensitive information;
• Excellent written and oral communication skills: the ability to communicate effectively with colleagues, partners and clients.
• Solid diplomatic and networking skills: the ability to manage a variety of internal and external relationships effectively.
• Proficiency in using CRMs like salesforce and documenting work.
• Proficiency in using Microsoft Office (Word, PowerPoint and Excel), experience using online platforms such as Microsoft Teams and Zoom.
• Based in the South West of England with the ability to travel regularly across the region up to 50% of the time.
• Strong organisational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines;
• Ability to work as part of a team;
• Having additional language skills like Dari, Pashto or Arabic is preferrable but not essential.
• Local knowledge of the South West Region and its various local organisations.