ICT Assistant

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Description

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Country Management Support Units (CSUs) have been established in the organisational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an Enterprise Resource Planning (ERP) system.Under the supervision of the Operations Officer, the incumbent will ensure provision of professional ICT and ICT related security management services to the country office.  He/She will operate within the established guidelines and will make recommendations on improvement of ICT and ICT related security services.  The incumbent will have constant interaction with the ICT Regional Teams and will consult and interact with other team members within the Regional Office Management Support Unit (RSU), Inter-country Support Units (ISU), Country Management Support Units (CSU), the Headquarters and the Global Service Center.

Deliverables

• Coordinate, manage the installation and maintenance of all ICT hardware and software; according to AFRO ICT standard.
• Ensure uninterrupted and effective ICT services to the office.
• Install and support LAN/WAN and data communications systems as per AFRO ICT Standards (Windows 10 Operating System, Windows 2008/2012 Server,  TCP/IP, Ethernet, VPN, PIX, Firewall, Proxy server, Microsoft Exchange server 2010, VSAT, VolP, SNMP. DNS, DHCP, etc…);
• Maintain, troubleshoot and repair ICT equipment.
• Perform daily server backup of data files;
• Set up and maintain disaster recovery procedures;
• Set up and maintain security of the ICT infrastructure (hacker and virus protection, protection against power failure, fire protection, etc;
• Maintain inventory of ICT equipment and software;
• Administer software and updates;
• Liaise with other UN agencies and external partners on ICT matters.
• Provide technical documentation concerning all ICT related activities and update it.
• Make a monthly activity report.
• Provide in-house training/assistance to staff on usage of informatics equipment (computers accessories) programs (software);
• Assist in the design and implementation of database applications and other computer programmes.
• Coordinate the activities of external consultants.
• Act as ICT/AFRO focal point at WHO Country Office level
• Act as Fixed Assets focal point at WHO Country Office level
• Keep up to date records of all inventoriable items for the WCO
• Facilitate implementation of security measures related to preservation and confidentiality of data and systems as outlined in the Security Plan, MOSS, and SOPs.
• Perform incident-specific related duties, as required by the functional supervisor and WR

Qualifications, experience, skills and languages

Education 

• Essential: Completion of secondary education
• Technical qualifications in computer science or information technology systems
• Desired: Sub-specialty training in Computer Science or telecommunications or related area

Work Experience

• Essential: At least 5 years of progressive experience in administration of information and telecommunications technologies infrastructure and years of responsibility work in LAN management. 
• Desirable: Experience in the integrating Voice and Data Communications field: LAN design, maintenance and troubleshooting roster configuration, IP address schemes, internet/tunneling. Experience in in working with WHO, the UN or international organization.

Skills

• Good knowledge of GSM System or similar ERP Systems; Experience with staff training in the use of management information systems.
• Work requires very good knowledge of LAN and TCP/IP networking and other internet based protocols, Windows 10 Professional, Windows 2012/2016 Server, Microsoft Active Directory;  Good knowledge of E-mail system’s administration (Exchange Server 2010 and Microsoft Office365);  Good knowledge of computer security including  firewall and Virus protection; Good knowledge of Data backup and Disaster Recovery procedures (Veritas Backup Exec is the software used); Good knowledge of Database programming with visual Basic;  Good knowledge of the Administration of telecommunication systems including Cisco Unified Communications Manager (Call Manager) ;  Ability to analyze and troubleshoot problems; Demonstrated ability to identify and solve technical problems in difficult circumstances. ability to write technical documents. Discretion and respect of privacy rules.

Use of language skills

• Essential: English and French: Expert Level

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2405719

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