Job description
About us
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.
Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit to respecting children and taking action to keep them safe.
As an organisation, we celebrate our diversity and welcome all people regardless of lifestyle choices, ethnicity, faith, sexual orientation, and gender identity.
We are bold, imaginative, respectful, and compassionate.
About the opportunity
Uniting seeks an experienced Home Support (Administration) Officer to work at Uniting Mingaletta, Based in beautiful Port Macquarie. Our Home Support (Administration) Officer is core to the Uniting team and live and breathes Inspired Care.
This role is central to the delivery of our person-centered approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the management team to support clients and their families to achieve their goals.
Key responsibilities may include:
- Communicating well with clients with varied needs and backgrounds.
- Performing various administrative tasks such as capturing inquiries, preparation of rosters, purchasing, and client bookings.
- Engaging and building community connections, prompting the services of Uniting.
- Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality of each client.
- Promoting the rights and privacy of our clients, following relevant policy and legislation.
- Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards.
Qualifications / Requirements
- Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
Skills & experience
- Previous experience in aged or community care.
- High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict.
- Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone.
- Great organisation and time management skills.
- Experience using client/data management systems.
Benefits & culture
Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.
- Ongoing training & development
- Career development opportunities
- Salary packaging
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.