Family Violence Crisis Specialist – Intake and Assessment

The Family Violence Crisis Specialist (Intake and Assessment) will work as part of the Victorian state-wide Family Violence service, providing a specialist first response to victim-survivors seeking safety from family violence. The role requires the highest level of professionalism, ethical behaviour and compassion.

KEY RESPONSIBILITIES

Service Delivery

• Provision of information, advice, and consultation, and where appropriate referral for victim survivors, their family members or service providers.
• Provision of telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence
• Respond to victim survivors through the Safe Steps’ webchat service and respond by email
• Assess and respond to family violence risk within the MARAM service delivery framework to support the safety of victim survivors
• Contribute to project and other activities designed to improve the statewide family violence crisis response service
• The role requires that services delivered are of high quality, and in line with the Code of Practice for Specialist Family Violence Services and the Multi-Agency Risk Assessment and Management (MARAM) Framework

Team Support

• Participates in team activities, attend staff meetings when scheduled, and demonstrate a supportive approach to colleagues which contributes to the overall team effectiveness

Professional Development and Continuous Improvement

• Maintain and develop theoretical knowledge and practice wisdom in (family/domestic violence, feminist theory, intersectional and trauma informed practice) and meet core values and behaviours of Safe Steps
• Demonstrate a commitment to reflective practice, professional debriefing, and supervision

Occupational Health and Safety

• Meet Occupational Health & Safety obligations in line with Safe Steps Policy and Procedures as well as relevant legislation

Other

• Perform other duties consistent with the position where required and/or requested by management from time to time
• Complete mandatory and other professional development training as required
• Adhere to all organisational policies and procedures, including all workplace health and safety measures

The successful candidate must have the:

• Willingness to commit to the living expression of Safe Steps values; integrity, diversity and empowerment
• Right to work in Australia
• A current Working with Children Check
• Willingness to undergo a National Police Check

KEY SELECTION CRITERIA – Essential

• Bachelor of Social Work or an equivalent qualification, or a willingness to work towards an equivalent qualification
• Demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous)
• Understanding of the specialist family violence sector in Victoria
• Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start
• Understanding of contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma.
• Understanding of state-based legislation as it pertains to family violence, privacy and child protection legislation relevant to service delivery
• Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters
• Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups
• Ability to remain calm under pressure, with a flexible and positive approach
• High level of resilience and self-care practices in place

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the ‘Apply Now’ button below.

Please note:

• Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
• Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
• Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.