Atlassian Senior Officer, Multiple positions

The Atlassian Senior Officer shall work with ITG teams and other business units in UNOPS to support the Atlassian Cloud. 

1. Atlassian Cloud Business Support 

• Conduct business needs assessments with relevant stakeholders to ensure business requirements and needs are captured, and met, and that the appropriate solution is delivered.

• Provide clear and concise documentation that supports the milestones of the implementation of a given project, represents key business decisions made and obtains relevant sign-offs before deployment. 

• Actively engages with ITG and Business Units to help them transform complex information into business process flows, advising them on the best suitable Atlassian Cloud Solution. 

2. Atlassian Cloud Platform Management 

• Create and implement standard templates, defining common and reusable workflows, fields, permission schemes etc, that can be used across the organisation, resorting to custom customization when the unique business case requires it.

• Determine ways to optimise and improve Atlassian setups and workflows, and identify where functionality can or cannot meet user requests.

• Assist stakeholders with user acceptance testing, defect reporting, and resolution by defining the UAT scope, developing a test plan, and facilitating communication.

3. Business Solutions 

• Assist ITG with identifying (Inventory of Tools, Needs Analysis) and integrating Atlassian Cloud with other off-the-shelf IT solutions. 

• Help solve technical problems using Atlassian Cloud and other off-the-shelf IT solutions through research and shortlisting of potential IT tools, conducting feasibility studies, creating detailed project plans, and coordinating the deployment of new solutions. Additionally, assist with scaling by managing the application lifecycle from solution identification to implementation.

• Act as subject matter expert on different technologies and provide recommendations to businesses on how to improve their process through the use of these technologies, such as opportunities for automation.

• Masters Degree, preferably in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline is required.

• A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of a Master’s Degree.

• Secondary education in combination with an additional six years of experience may be accepted in lieu of a Master’s Degree.

Experience Requirements: 

At least 2 years of experience in Confluence and/or Jira are required with a Master’s Degree.

Confluence Experience:

Administrative-level experience in designing, maintaining, and optimizing Confluence spaces for team collaboration and knowledge sharing. Expertise includes:

• leveraging advanced Confluence features (e.g. templates, macros, automations and integrations). 

• Managing user permissions and access controls.

• Monitoring Confluence performance and implementing improvements

Jira Experience:

• Proven experience configuring and administering Jira projects, workflows, and issue types to align with Agile methodologies. This includes a deep understanding of how to customise Jira to meet specific team needs, track project progress, and drive efficient issue resolution.

• Experience with scripting or automation for Atlassian cloud management is an asset. 

• Experience in conducting user training, and workshops about Jira & Confluence is an asset.

Language Requirements:

• Full working knowledge of English is essential.

• Working knowledge of another UN language(s) will be considered an asset.