IT Senior Associate – Salesforce Architect  

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment. 

About this position

IDB Invest is seeking a Salesforce Architect to work closely with our IT Lead Officer to drive the adoption, optimization, and iteration of the Salesforce platform. The ideal candidate will have demonstrated ability with Salesforce Projects implementation. Using their expertise, problem-solving ability, and creative flair, the candidate will serve as the strategic and tactical interface to align banking technologies with business requirements, including but not limited to the following: strategy development, solution discovery, service management, risk management, process engineering, system integrations, training, and communication. This role will oversee the Salesforce support and technical team, will be adaptable, and will adopt change to ensure that the implementations are robust, scalable, and high-performing solutions.

What you’ll do:

• Manage multiple stakeholder engagements and work with relevant team members to understand/learn project requirements, facilitate process analysis sessions, and develop technology solutions.

• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.

• Analyze business requirements and design comprehensive Salesforce solutions.

• Develop architecture blueprints and detailed design documents.

• Ensure solutions are aligned with enterprise architecture standards.

• Lead the implementation of Salesforce solutions, including configuration and customization.

• Provide expert advice on application solutions identify project issues and risks, and present alternatives for alleviating or resolving them.

• Conduct feasibility studies of applications and system solutions and recommend new features or improvements to optimize and increase the use of the platform.

• Integrate Salesforce with other enterprise systems as required.

• Oversee data migration efforts.

• Provide technical leadership and mentorship to the Salesforce development team.

• Establish coding standards, best practices, and governance frameworks, including code reviews, to ensure high-quality code delivery.

• Communicate technical concepts and solutions optimally to non-technical stakeholders.

• Provide regular updates on project progress and address any issues promptly.

• Develop and implement monitoring and maintenance plans for the Salesforce platform.

• Troubleshoot and resolve any issues related to Salesforce solutions.

• Ensure the platform is up to date with the latest Salesforce releases and features.

• Be responsible for the launch of solutions and help to improve the positive impact on the organization.

• Develop sophisticated reports and dashboards to support the delivery of business key metrics. 

• Develop technical documentation to align with the internal control processes.

• Serve as liaison between end users and the technical support team.

• Support IT Lead Officer and Enterprise Business Architect with process and controls mapping.

What you’ll need

• Education: Master’s degree (or equivalent advanced degree) in computer science, Software Engineering, or related quantitative field relevant to the responsibilities of the role. Salesforce Certifications are a plus.

• Experience: At least 3 years of progressive experience.

  • IT experience implementing Salesforce CRM, preferably Salesforce Financial Services Cloud.

  • Solid understanding of Salesforce platform capabilities, including Financial Services Cloud, Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, OmniStudio/Vlocity.

  • Experience within the banking industry. 

  • Extensive experience in data modeling, process mapping, and specification documentation.

  • Experience facilitating workshops and discussion sessions. 

  • Proficiency in Apex, Visualforce, Lightning Components, and other Salesforce development tools. 

  • Experience in creating business cases for technology-related solutions.

  • Experience optimizing team performance through Agile and Design Thinking Methodologies.

  • Proficient in MS Excel, Word, PowerPoint, and JIRA. 

Languages:  Proficiency in English and one of the other Bank official languages (Spanish, French, or Portuguese) is required. 

Key skills

• Learn continuously.  

• Collaborate and share knowledge.  

• Focus on clients.  

• Communicate and influence.  

• Innovate and try new things. 

Requirements

Citizenship: No requirements

Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab. 

Type of contract and duration

International: International staff contract, 36 months initially, renewable upon mutual agreement. 

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include: 

• A competitive compensation package.

• Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender- neutral parental leave 

• Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program that covers medical, dental, vision, preventive care, and prescription drugs. 

• Pension plan: defined benefit pension plan that provides financial security and supports employees in planning for their future. 

• We help with relocation and visa applications for you and your family when it applies.

• Hybrid and flexible work schedules 

• Health and wellbeing:  Access to our Health Services Center which provides preventive care and health education for employees. 

• Development support: We offer tools to boost your professional profile such as mentoring, 1:1 professional counseling, training, and learning opportunities, language classes, and mobility options, among others. 

• Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, Spouse Career Program, and others. 

Our culture

At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try innovative approaches without fear, and where they are accountable and rewarded for their actions. 

Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at [email protected] to request reasonable accommodation to complete this application. 

Our Human Resources Team reviews carefully every application. 

About the IDB Group

The IDB Group, composed of the Inter-American Development Bank (IDB), IDB Invest, and the IDB Lab offers flexible financing solutions to its member countries to finance economic and social development through lending and grants to public and private entities in Latin America and the Caribbean. 

About IDB Invest

IDB Invest, a member of the IDB Group, is a multilateral development bank committed to promoting the economic development of its member countries in Latin America and the Caribbean through the private sector. IDB Invest finances sustainable companies and projects to achieve financial results and improve economic, social, and environmental development in the region. With a portfolio of $16.3 billion in asset management and 394 clients in 25 countries, IDB Invest provides innovative financial solutions and advisory services that meet the needs of its clients in a variety of industries. 

Follow us: 

https://www.linkedin.com/company/idbinvest/

https://www.facebook.com/IDBInvest

https://twitter.com/BIDInvest

This is how cinfo can support you in the application process for this specific position:

• Application preparation: Before you apply for this position: Improve your application documents by registering for a Job Application Support. Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost).
• Interview preparation: When invited to the interview: Prepare for the interview by registering for a Job Application Support.
• Additional services for  Swiss nationals who get invited to the selection process (written test, interview, assessment centre, etc.):
  • Let us know by writing to [email protected]. We flag matching applications to HR partners and SDC/SECO for visibility.
  • Benefit from free interview/assessment preparation by registering here : Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations. Our coaches stand ready to help prepare for upcoming interview/assessment centre.