Carer Gateway Support Officer

Carers WA values its dedicated and skilled employees and aims to create a flexible, supportive and family and carer friendly workplace. Carers WA actively supports diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQA+ people, neurodiverse people, carers and people with disability to apply.

We want to provide a space for everyone to have the best experience through the recruitment process, please tell us how we can best support you.

The Carer Gateway Support Officer role is full-time fixed term for 2 years, which is subject to ongoing funding. The position attracts a salary package between $81,900 p.a., plus super and salary packaging, 5 weeks annual leave (with 17.5% leave loading) and two wellness days per annum.

About Carers WA:

Carers WA is the peak body representing the needs and interests of all carers in Western Australia and is part of a national network of Carers Associations providing a range of support services. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, and alcohol or other drug issue or who are frail aged.
Carers WA is an accredited Carer Friendly Employer and supports employees in a caring role.

Carers WA will provide you with:

• Extensive training and development opportunities, pertinent to your role
• Opportunity for flexible work options
• Work/life balance
• A competitive salary, including salary packaging
• A friendly, supportive, and collaborative workplace environment

The Position:

The Carer Gateway Support Officer will provide carer focused services and consult with carers to identify their goals and ensure that an appropriate support plan is prepared, implemented, and evaluated. This position will be also responsible for the coordination and administration of financial and business functions required to support the referral and the delivery of services to carers.

The Carer Gateway Support Officer is a multi-faceted team orientated role and undertakes a combination of duties including administration, budgeting, contractor engagement and some scheduling; so being adaptive to change, being flexible in how work is undertaken, and excellent communication skills are a prerequisite.

The Carer Gateway program and was established by Carers WA following the award of a tender to be the lead Regional Delivery Partner in Western Australia. This position is part of a team of approx. 30-35 staff members. You will be required to work successfully in a collaborative, inclusive team environment and communicate professionally and empathetically with Carers. The position will also be required to liaise with a wide range of partner organisations to raise awareness of carers within the broader community as well as internal stakeholders and provide support across all teams within the Carer Gateway program.

Duties include but are not limited to:

• Contribute to the intake, planning, and support function of carers in compliance with Department of Social Services guidelines and as required within the Carer Gateway team.
• Maintain and develop comprehensive knowledge and strong understanding of funded and non-funded service providers, services options, and support agencies.
• Ensure all scheduled activities are undertaken in accordance with responsibilities and accountabilities within the allocated time frames.
• Liaise across all internal and external stakeholder teams.

Our successful candidate will have:

• A relevant qualification or significant experience in Community / Health Services, Social Sciences, Psychology, Social Work or Business.
• Demonstrated experience with assessments, coordination of services and referral processes.
• Able to multitask, managing several priorities and actions, working across different teams when required and willingness to work flexibly including active participation in change management.
• Proven competence with person centred practice supporting individuals to increase independence, participation, and wellbeing.
• Understanding of Aboriginal, CALD and LGBTIQA+ individuals and communities.
• Well-developed verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Demonstrated experience in administration/business processes with high level computer skills including proficiency with MS office including Excel, CRM and/or customized client databases as well as high level of Admin skills including fast and accurate entering of data.
• Ability to utilise technology such as laptops, computers, or mobile phones to communicate with others (Skype, Teams, Zoom) with ability to problem solve.

Please note: Only shortlisted applicants will be contacted for an interview.

Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date. Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. Applications can be submitted online via this recruitment platform.

Carers WA supports a zero harm workplace culture to all internal and external stakeholders.

To learn more about working with Carers WA, we encourage you to visit our website www.carerswa.asn.au