Investigator, Complaint Development Unit – GF  

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 170 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

As part of the World Bank Group (WBG), the Integrity Vice Presidency (INT) shares in the WBG’s overall mission in alleviating poverty and achieving a shared and sustainable prosperity in client countries. INT’s fundamental role within the WBG is to help detect, prevent, and deter fraud and corruption in the use of the WBG’s financial resources, so that those resources are used effectively to benefit the poor people that they are intended to reach. 

In contributing to the WBG’s overall mission, INT works closely with other stakeholders across the WBG to:
1. Help detect, prevent, and deter fraud and corruption in WBG-supported projects and activities by: 

professionally investigating allegations of fraud, corruption, collusion, coercion, or obstruction (the five Bank-sanctionable practices) in WBG activities; 
seeking Bank sanctions against firms and individuals that have engaged in any sanctionable practice; 
using information available to INT to help operational staff design and implement projects in ways that minimize fraud and corruption risks.
working with the WBG’s operational departments and other oversight and control units to help prevent fraud and corruption in operations by distilling lessons learned from investigative findings, developing effective risk identification and management tools, preparing remedial recommendations at the project and broader level, as appropriate, to address risks and issues identified through investigations, and ensuring timely disclosure to the Board of risks identified through ongoing or recently completed investigations that are of relevance to new operations presented to the Board for approval 
conducting detailed fiduciary reviews of Bank-supported projects with operations using forensic methodology to detect indicators of fraud or corruption and help address them as early as possible for better project outcomes; and
working with sanctioned entities through its integrity compliance office in supporting and monitoring their efforts to put in place appropriate integrity compliance programs in order to raise their integrity standards and reduce risks associated with their operations following their release from sanction.

2. Help client countries to fight fraud and corruption by:

referring investigative findings to the investigative and enforcement authorities in those countries and working with authorities, as requested, to follow-up and take action; 
supporting client country counterparts with their preventive and integrity risk mitigation efforts at a project and policy levels, 
helping build client country capacity in preventive and forensic techniques, and
collaborating in multilateral efforts to mitigate the risks of fraud or corruption in development activities.

3. Enforce the highest standards of professional integrity, and ethical behavior among WBG staff and corporate vendors by:
 
investigating allegations of staff misconduct involving significant fraud and corruption; 
investigating corporate vendors alleged to have engaged in sanctionable practices; and 
mining the lessons learned from those investigations to undertake training and outreach programs and also to strengthen the WBG’s internal controls environment.

INT’s work contributes directly to achieving the shared prosperity/poverty reduction mission of the WBG. Reducing fraud and corruption in WBG projects helps to ensure that WBG funds are used for their intended purposes: to alleviate poverty and to increase prosperity and stability in our borrowing countries. Working with others in international development institutions, INT’s principal goal is to measurably minimize development assistance funds lost to fraud, corruption and abuse and increase the quality and results of development efforts. Results are reported in an annual integrity report that contains aggregated data, outcomes, and generic descriptions of significant cases. To ensure its independence, INT’s Vice President (VP) reports directly to the President of the World Bank Group.
INT is seeking a candidate for the Complaint Development Unit (CDU), who has a track record of being meticulously thorough and objective and can adapt easily to performing in a diverse and multi-cultural work environment.

Duties and Responsibilities:
Under the day-to-day direction and guidance of the CDU Team Lead, the investigator will undertake the following responsibilities: 
• Conduct screening and assessment of complaints. Draft detailed analysis and reports. 
• Fully document the receipt of allegations and record decisions to provide an audit trail and/or contribute to further, intelligence-based analysis.
• Regularly report progress on complaints to assist in determining appropriate action.
• Prepare and deliver high quality and timely briefing material for management/senior management as required.
• Collaborate with internal and external stakeholders as needed.
• Assist the Team Lead on coordinating the continued collaboration with the Data Lab on embedding AI into CDU’s workstreams, including piloting and proof-of-concept development, responsible use of AI and its outputs, and the development of protocols for managing AI content, including output distribution, quality control, prompt engineering, and scalability management. 
• Stay current on emerging fraud schemes and investigation techniques.
• Provide expert guidance on fraud prevention and detection strategies and raise awareness in the organization on integrity issues.
• Participate in the development and implementation of pro-active strategies for the prevention of fraud and corruption in the WBG, based on complaint assessment, investigative findings, and best practices.
• Support prevention and knowledge-sharing initiatives between Intake and other teams across the PRKM unit.
• Coach, mentor and supervise junior staff.
• Support the Team Lead on various analytical functions.
• Support the Team Lead with backup duties in the event of the Team Lead’s absence.
• Participate in special initiatives/projects and undertake other ad hoc assignments.

Selection Criteria

• Advanced University degree preferably in criminal justice, law, international affairs, and/or accounting.
• At least 5 years of substantial, relevant, and progressively responsible investigative experience, preferably, but not limited to investigations of fraud, corruption, collusion, coercion and/or obstruction in public and/or private sector environments.
• Comprehensive knowledge, skills, and abilities involving investigative strategies, methodologies, and techniques.
• Experience working as an investigator or analyst with the investigations office of an international organization is an advantage.
• Knowledge of procurement procedures (incl. WB tendering procedures) and WB environmental and social policies would be considered an asset.
• Proficiency in using Microsoft Office tools; knowledge of specialized analytical and forensic software would be an advantage.
• High-level training in the field of open-source research and analysis would be an advantage. 
• Familiarity with advanced technology tools for fraud detection would be an advantage.
• Excellent knowledge and writing skills in English. Knowledge of other languages would be an advantage.
Other Criteria
• Excellent analytical skills, including data collection and interpretation, critical thinking, pattern recognition, logical reasoning, and quantitative analysis.
• Excellent communications, interviewing, and presentation skills, both oral and written; proven ability to clearly and concisely prepare, present, discuss, and defend issues, findings, and recommendations at senior levels and to produce complex and compelling briefs, reports, papers, etc.
• Demonstrated ability to handle and communicate well on sensitive issues with staff and managers at senior levels, with particular emphasis on developing trust and demonstrating fairness in a confidential manor. 
• Adaptability and willingness to learn new technologies and innovate.
• Excellent interpersonal skills, including the ability to work effectively in a team/task force as a participant or team leader and with senior officials internally and externally.
• Sensitivity to WBG’s diverse demographics and cross-cultural context and influences, and ability to build effective work relations with clients and colleagues.  
• Established reputation for unimpeachable integrity, sound judgment, fairness, and discretion in dealing internally and externally. Short-listed candidates will be asked to supply references and be required to authorize background checks.

Core Competencies:

• Deliver Results for Clients: Proactively addresses clients’ stated and unstated needs.
• Collaborate Within Teams and Across Boundaries: Collaborates across boundaries, gives own perspective, and willingly receives diverse perspectives.
• Lead and Innovate: Develop innovative solutions.
• Create, Apply, and Share Knowledge:  Applies knowledge across WBG to strengthen solutions for internal and/or external clients.
• Make Smart Decisions: Interprets a wide range of information and pushes to move forward.
 

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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