Specialist II – Human Resource Investigations/Employee Relations

***NOTE: This is a global remote position; CRS will only consider candidates who are based in countries where we have
existing offices. CRS does not sponsor visas for telecommuting employees.***

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary

The Employee Relations/Training Specialist (Specialist) provides specialized support and assistance to the Global Employment Compliance functional area, specifically in relation to the Global Employee Relations program. The Specialist will also own the training requirements for all Global Employment Compliance trainings and lead Employee Relations/Employment Compliance analytics and reporting. The role identifies, seeks, and develops solutions for routine to moderately complex operational problems, using both standard and creative sources of information.

Roles and Key Responsibilities

• Develops project management, communications, and change management plans to support the launch of the Global Employee Relations (ER) program, Global Policies, and Employment Compliance program.
• Develops global employee relations programs, including training sessions on topics such as preventative employee relations and conflict resolution for the global HR community.
• Monitors and analyzes trends in ER issues, recommending preventative ER strategies to reduce the number of cases and mitigate potential risks.
• Supports the administration of the Global (over 70 countries) ER and Employment Compliance programs and conduct regular system audits to support enhanced reporting capabilities.
• Develops resources and trainings for Global HR Managers, working with and through the Sr. Advisor for Capacity Strengthening/Learning and Regional People Officers to support Global ER and Employment Compliance reviews and audits.
• Evaluates and recommends modifications to existing policies and procedures and contributes to the ongoing development of additional resources and guidance for ER and Employment Compliance.
• Provide routine analytics and analysis on Global ER and Employment Compliance.

Responsibilities for Internal Candidates

Qualifications for Internal Candidates

Basic Qualifications

• Bachelor’s degree in a related field required.
• Minimum of four years of work experience required in Human Resources, Training, or Program Management.

Preferred Qualifications

• Master’s Degree in a related field.
• Previous experience in developing trainings using current Instructional Design/ Content Development practices.
• Advanced ability for independent action, decision making, and initiative with a strong and consistent attention to detail.
• Computer proficiency with the ability to utilize Power BI or other reporting software.
• Exposure to supporting the Employee Relations or Employment Compliance area within a global organization.
• Familiarity with Navex EthicsPoint and Training modules.

Knowledge, Skills, and Abilities

• Good planning and coordination skills and ability to prioritize competing priorities effectively.
• Good analytical skills with ability to make independent judgment and decision.
• Good written and verbal communication.
• Experience with detailed process documentation.
• Experience with cross-cultural communications and change management for large, global projects.
• Previous experience in managing multiple projects and driving milestones.
• Proficiency in variety of computer software applications, including strong Microsoft Suites, Word, Excel, PowerPoint skills.
• Ability to exhibit flexibility in working across global time zones.
• Strong time management skills, ability to multitask.

Required Languages – English, French a plus.

Travel – limited travel to Baltimore, MD possible

Agency REDI Competencies (for all CRS Staff)

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – consistently takes responsibilities for one’s own actions.
• Acts with Integrity – consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – shows consistency between words and actions.
• Collaborates with Others – works effectively in intercultural and diverse teams.
• Open to Learn – seeks out experiences that may change perspective or provide an opportunity to learn new things.

Supervisory Responsibilities – None

Key Working Relationships

Internal: Global Employee Experience, HR Operations, Regional People Officers, HRBPs, Country HR Managers

External: Navex

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

EOE/M/F/D/V – CRS is an Equal Opportunity Employer. (For all US and International positions)