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Field Manager

IRC - International Rescue Committee

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The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The IRC launched an emergency response in oPt in 2023, responding to the catastrophic humanitarian situation in Gaza. Prior to October 7th, in June 2023, we conducted a scoping mission to oPt, in the West Bank, and subsequently developed a strategic plan to initiate programming in the West Bank. Since then, and in the context of catastrophic fighting and renewed violence, the IRC has initiated an emergency response in Gaza and developed a response plan with partners which includes Gaza and the West Bank. Implementing a diverse, integrated program of health, protection, and scaling up in WASH and nutrition, these programs prioritize local partnerships with both public institutions and civil society, and span emergency, humanitarian, recovery, and development modalities, while serving vulnerable Palestinians in oPt.
Job Overview/Summary:
The Field Manager of West Bank (WB) will report to the Country Director and is part of the Senior Management Team (SMT). The Field Manager will be responsible for all field management of IRC’s work in the WB offices and lead in partnership with senior operations staff. The Field Manager will supervise all field management and supply chain-related aspects of IRC’s work in the WB. Specifically, the position will directly line-manage the Supply Chain team and admin teams, and manage in partnership with department heads (HR, Finance, HAS, Partnerships, Grants). They will be responsible for ensuring that field operations are functional and effective, in turn chipping in to consistently high-quality programs. In close coordination with the SMT and especially the Deputy Director for Programs (DDP), they will actively participate in the design of IRC programs in the WB from an operational and feasibility perspective and work with the program lead (Program Manager) to ensure IRC programs are implemented in an integrated approach during regular and emergency implementation.
Responsibilities: 
Operational Support and Finance:
•Ensures that all policies, procedures, and practices align with IRC, donor, and national requirements.
•Supervises procurements in close cooperation with Supply Chain staff.
•Promotes team spirit, cohesion, respect, and the IRC Way Standards for Professional Conduct among staff in the WB area in close collaboration with Human Resources.
•In close collaboration with the IT department, promotes and ensures compliant use of IRC equipment and communication resources, including adherence to BIS licenses, confidentiality, and storage of data and similar.
•In coordination with Finance, be responsible for the development and submission of the consolidated monthly spending plan for the field activities.
•In coordination with Finance, Supply Chain, and programs, leads the communications with the Bank service provider to secure the required liquidity for covering IRC activities in the field, mainly distribution of salary in the field.
•Oversees the processing of the field payments among the supply chain and the finance departments to ensure smooth and timely delivery of payments.
•Work daily with support staff to ensure proper daily support functions and compliance with IRC and donor policies.
•Ensure adherence to IRC administrative procedures by support and program; Supervise support to daily office and program activities in the area.
•Ensure that IRCs’ procurement activities are legal and moral.
•Assist Program and Operational personnel in regular procurement planning meetings.
•Assist staff as needed on the timely completion of purchase requests and other documentation.
•Supervise the gathering of quotations and bids from the market for PRs as per IRC standards and formats.
•Interact with contractors in coordination with the Program & Supply chain team.
•Ensures that the required documentation of supplies and transactions are completed to IRC standards.
•Coordinate with the Finance Department to ensure that payments to vendors are made on time and without any unnecessary strain on the financial systems of IRC.
•Maintain a file on market prices for commonly bought items.
•Review Master Agreements for goods and services.
Program support
•Serves as point person for operational support to programs inside the WB and in coordination with the DDP, provides strategic leadership to overall programming in the designated area of operations.
•Oversees the Program managers and the work of the relevant field teams during the preparatory work, assessments, technical requirements, and selection of external entities in support of the specific projects/program.
•Promotes strong linkages and exchanges between operations and program teams, including in the field and other offices, to ensure the sharing of standard methodologies and expertise.
•Advises the DDP about strategic programming directions, opportunities, and issues affecting project implementation or key local issues affecting future grants/project developments.
•Ensure that IRC implementation is responsive to/ targeting in-need communities and coordinated with partners, other implementing agencies, and clusters.
•Engage in the design phase of IRC programs and enable programs to adapt to context changes and conflict environments.
Humanitarian Access and Security (HAS):
•In close partnership with the Humanitarian Access and Security department, promotes safety and security practices and adherence to IRC global security principles; supports the development and review of Field Security Management Plan for each region in WB.
•In close partnership with the security department, advises and oversees security and humanitarian access assessments for new areas of program implementation and IRC response.
•The FM and the HAS (focal point)ensure the HAS Coordinator cooperates within their area of responsibility and jointly collaborates closely with the relevant authorities.
•Liaise with International and local NGOs and officials/authorities, as required.
•Advise, as required, on the policies, procedures, and interactions with the authorities in the areas of operations.
•Represent IRC with local authorities, donors, and other meetings in their area of operations and the related area.
•Support and liaise with HAS coordinator on access plans and stakeholder mapping.
Human Resources:
•Form partnerships across all units within the hub and deliver valuable services that match the organization’s business objectives and meet the strategic requirements of the IRC workforce.
•Support the HR team in the planning and execution of global, regional, and county HR initiatives for the country program.
•Collaborate with HR team members in the field and area offices to ensure the effectiveness and efficiency of work practices, as well as consistent standards across the program. This includes but is not limited to timely submission of completed Timesheets, ensuring legal, statutory payments in the field where applicable, daily attendance to duty station, and ensuring that all department heads have completed a thorough leave plan for their respective departments to ensure minimal disruption in field operations, and FM should be enabled to access all HR files that need.
•Provide backup support to the field offices upon the need to onboard new staff, with the goal of ensuring new hire and orientation practices are implemented in accordance with IRC standards.
•Provide support in recruitment efforts and convey crucial needs and requirements in the field that must be addressed promptly in collaboration with the HR Coordinator designee in the field and Talent Acquisition Unit lead for Their area of operation. This includes but is not limited to, obstructions and changes in recruiting methods carried out by local authorities.
•Upon need, handle employee relations disputes with relevant HR representatives, complaints, and conflicts in a professional manner with the goal of empowering employees and supervisors to have the necessary tools, resources, and knowledge to resolve conflicts in a positive reinforcement manner.
•Model, promote, and uphold a culture of values as reflected in our code of conduct, The IRC Way: Standards for Professional Conduct – Integrity, Service, Accountability, and Equality.
Emergency Response Support:
•Closely supervises the context developments in the field to identify any significant movement of IDPs, the spread of epidemics or natural disasters in areas of IRC operations, and other ways for possible expansion based on need.
•In coordination with the Program Managers, supports SMT’s decision to initiate an emergency response when the situation requires.
•Leads coordination with the field emergency response team, ensures that clear plans are set and communicated to the field team, and supports the field team in addressing any implementation challenges.
•Collaborates with program focal points to issue Situational Reports.
Coordination and Representation
External 
•Develops and maintains effective working relationships with all stakeholders to enhance partnership and coordination between organizations. (Remotely and in person)
•Represents the IRC, participating in NGO coordination and cluster meetings as well as sectoral working group meetings and camp management meetings as appropriate.
Staff Performance Management, Learning & Development
•Develop and implement remote management capacity-building approaches to build the strengths of teams.
•Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to perform in their positions successfully.
•Approve and manage time, attendance, and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.
•Provide a measurable development plan, including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team, and providing guidance on career paths.
•As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
•Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to perform successfully in their positions.
•Promote and monitor staff care and well-being in collaboration with HR. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
Demonstrated Skills and Competencies:
•A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct.
•Credible written, presentation, and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
•Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
•Excellent management and social skills and a proven ability to promote harmonious/cohesive teamwork in a cross-cultural context!
•Validated ability to plan long-term, organize priorities, and work under administrative and programmatic pressures with detail orientation and professional perseverance.
•Highly collaborative and resourceful; ability to establish positive working relationships with senior-level management and all other partners to improve collaboration and productivity.
•Curiosity, a desire to continually learn and develop, and a sense of humor are a must.
Analytical ability in creating effective solutions to sophisticated matters while adhering to labor laws and internal policies. 
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.


Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

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