Lloyds Banking Group
Job title:
Tusker Contract Management Team Leader – Watford
Company
Lloyds Banking Group
Job description
End Date Sunday 18 August 2024Salary Range £33,982 – £35,770Flexible Working Options Flexibility in when hours are workedJob Description Summary Based in WatfordJob DescriptionJOB TITLE: Contract Management Team LeaderSALARY: £33,982LOCATION(S): WatfordHOURS: Full-timeWORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our Watford sites. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.About this OpportunityThe efficient, effective and accurate end to end management of the administration and customer interactions of all in life and end of contract agreement amendments by Coach a hard-working team by; developing our people, focusing on their strengths, improving and nurturing their talents. Ensuring the highest quality and standard of service is delivered to our drivers and our customers. Constantly reviewing and improving the ways in which we workAbout usWe’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for more informationWhat you’ll needPerforming One to One development sessions on a monthly basis, working towards the individual’s growth and improvement, culminating in a year end Review.Manage a team in day to day business operations. This will include task allocation, daily splits, support as needed and continual training and development.Develop and maintain end to end documentation of the Contract Management processes.Development and delivery of up to date training and support materials for the Contract Management processes.Handle Escalated complaints whilst maintaining a positive relationship with the resolutions team and putting in place alterations as required within process based off of this experience.Responsible for supervising and reporting on the performance of the team and providing the required information for the monthly board report.Maintaining positive relationships with all partners within the business.And any experience of these would be really usefulExtensive experience of all CM processes and procedures.Able to action escalated complaints related to all CM Processes.Must feel comfortable with CM processes to a point that they can coach others on how to take appropriate action.Responsible for continual improvement in regards to all CM processes.Be comfortable in providing feedback to individuals as well as the team as a whole.Be able to recognise effective teaching styles based on the individuals learning needsAbout working for usOur focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping24 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesIf you’re excited by the thought of becoming part of our team, get in touch.We’d love to hear from you.At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Expected salary
£33982 – 35770 per year
Location
Watford, Hertfordshire
Job date
Wed, 31 Jul 2024 22:26:57 GMT
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