Employment Services Supervisor - Tenders Global
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Employment Services Supervisor

IRC - International Rescue Committee

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The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview: The Employment Services Supervisor manages a portfolio of programs promoting client self-sufficiency to newly arrived refugees, asylees, SIVs, and parolees. They supervise a team conducting program intake, delivering services, and managing data and case file documentation. The supervisor supports the team in achieving program targets relating to enrollment, employment outcomes, and connection to community benefits and resources. 
Major Responsibilities:
Responsibilities include, but are not limited to: 
  • Service Delivery, Documentation, Reporting, and Contract Compliance
  • Oversee staff, interns, and volunteers providing employment, job training, cash assistance, and support services to clients enrolled in employment programs.
  • Monitor intake and enrollment trends, quality of service provision, timeliness, and accuracy of case file documentation. Ensure quality of data in relevant databases.
  • Collaborate with the Resettlement supervisor, Caseworkers, and other internal programs to facilitate a smooth transition of RP cases from their initial resettlement services and coordinate ongoing services for RP clients that have exited Resettlement Program and continue to be eligible for Matching grant Program services.
  • Oversee growth and expansion of employer partnerships, job training programs, and opportunities that promote client self-sufficiency.
  • Compile regular and ad hoc reports.
  • Contribute to preparing grants to maintain and expand Employment Services programming.
  • Partnership Building
  • Engage with local employers and employment networks to generate job leads and promote the hiring of IRC clients.
  • Liaise with local agencies to ensure clients can access benefits and services effectively.
  • Staff Supervision and Other Responsibilities
  • Supervise and coach staff through close communication regarding challenging cases; carry out timely, professional interventions to ensure appropriate service delivery.
  • Recruit, train, orient, monitor, and evaluate staff performance and ensure staff objectives are met.
  • Participate in IRC network-wide initiatives to understand and share best practices.
  • Represent IRC in public, professional, and governmental forums as assigned.
  • Other duties as assigned.
Job Requirements:
Education: Undergraduate degree required, preferably in social work or related field.
Work Experience:
  • Relevant professional experience in human services is required; a minimum of 2 years’ experience is strongly preferred.
  • At least 2 years’ experience in program and people management is strongly preferred.
Demonstrated Skills & Competencies:
  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.  Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
  • Strong relationship-building, diplomacy, and networking skills; effectively building internal and external relationships.
  • Demonstrated success working and communicating effectively in a multicultural environment.
  • Self-starter with excellent problem-solving skills and proven ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in spoken and written English; proficiency in the language(s) spoken by the client group is desired.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving.
  • Valid driver’s license and access to a personal, insured vehicle.
Working Environment: 
  • A combination of the standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above-outlined responsibilities.
  • Occasional domestic travel required; up to 10%
  • May require occasional weekend and evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period. 

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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.


Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

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