U-Report/Rapid Pro Consultant, home based, deliverable based ( 12 months)

UNICEF Lebanon is looking for a U-REPORT Consultant to provide professional, technical, operational, and administrative support for the upscaling of the platform.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, Support

Lebanon CO is aiming to scale up its U-Report through an office wide approach that focus on youth engagement, responds to affected populations, and disseminate information in relevance to the outbreaks/emergencies that has been taking place during the last years (COVID, Cholera) and the recurring emergencies that are taking place within the country. Hence is seeking suitably qualified consultants with experience in U Report/ Rapid Pro.

Under the overall guidance of the Chief of the Advocacy and Communication Section and the direct supervision of the Communication Officer, and in close coordination with members of the U Report Steering committee (YAD, SBC, and AAP), the U-REPORT Consultant will provide professional, technical, operational, and administrative support for the upscaling of the platform.

The main objectives for the assignment are:

• Provision of technical support for the Advocacy and Comms Section in managing U Report Lebanon platforms (U Report and Rapid pro), providing data analysis and regular reporting services.
• Implementation of the upscale strategy and sharing best practices to support UNICEF programmes both in development and emergency situations on how to capitalize on the U Report as a tool.
• Support the office in drafting a sustainability plan and deploying the U Partners component of the platform.
• Coordinate the U Report SoMe Channels (FB and Instagram pages) include publishing, advertising, and community management. 
• Manage the U Report website including regular upload of content and update of stories.
• Coordinate the development of a database for young people that support content dissemination to youth audiences in Lebanon.  

How can you make a difference? 

Tasks/Milestone:	Deliverables/Outputs:	Timeline
Strategy Implementation	Develop and finetune the implementation plan for U-Report Lebanon for 2024/2025 including the U Report communication plan. Monitoring of the U-Report implementation plan progress and identify areas of improvement on half-yearly basis. Carry out detail analysis of information based on the demographics as required and share among stakeholders.	1st month
Coordination with programmes and stakeholders	Keep updated with U-Report global resources, meetings, and trainings to ensure the alignment of U-Report Lebanon with global and national priorities. Work together with UNICEF staff to understand how U-Report can be connected to the programmes effectively and timely utilize the upcoming opportunities. Identify the themes/topics for the modes of engagements considering the feedback from young people, partners, UNICEF programme sections and existing ground contexts.	2nd month
U Report Social Media Channels (FB, Instagram, Youtube)	Publish, advertise, and coordinate community management of the SoMe channels (FB and Instagram pages). Support in the development of social media plans & content calendars and conduct promotions to increase visibility and recruitment of subscribers on the platform.	3rd month
Community Management	Coordinate and draft community management answers (in coordination with relevant programmes) aspect of U Report and interaction with beneficiaries on the platform through WhatsApp and FB Messenger.  Coordinate and draft community management answers (in coordination with relevant programmes) for U Report Social Media channels (FB, Instagram). Provide technical support to the regular work related to the U-REPORT platform (profiling of users, labelling messages, WhatsApp templates development);	4th month
Website Management	Follow up on its automatic update from the system directly on the polls and the number of beneficiaries. Upload new stories and relevant reports into the U Report website.  Ensure consistent maintenance of the U Report website and increase traffic of visitors to the website.	5th month
Chatbots development	Develop chatbots for the programmes to create more awareness on how to engage and reach UNICEF supported activities. Carry out day-to-day related activities to U-Report back and front ends, social media channels.	6th month
Content development	Support in the development of the relevant promotional content to promote these modes through social media, internet and partner networks and conduct the promotions. Support in the development of the content for polls & information chatbots incorporating feedback from UNICEF programme sections, U-Report ethical focal point, partners, and young people, and facilitate translation to local languages ensuring ‘youth friendliness’.	7th month
Accountability towards affected population coordination	Support in the coordination on the utilization of Rapid Pro as a two ways communication tool with affected populations. Support in the development of messages and text to affected populations.	8th month
Post Distribution Monitoring Tool	Coordinate with programme the deployment of Rapid Pro tool as two ways communication tool for monitoring of distribution of cash assistance or other service delivery programme response (example National Disability Allowance, Education Allowance….)	9th month
U-REPORT technical support	Provide technical support to the regular work related to the U-REPORT platform (profiling of users, labelling messages, WhatsApp templates development);	10th month
Polls development	Support in the development of the content for polls & information chatbots incorporating feedback from UNICEF programme sections, U-Report ethical focal point, partners, and young people, and facilitate translation to local languages ensuring ‘youth friendliness’	11th month
Coordination of Live Sessions	Effectively use live sessions (i.e. broadcasted through U-Report social media platforms) and community actions (i.e. mainly through partner networks) to enrich the experience of U-Reporters	12th month

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To qualify as an advocate for every child you will have… 

• University degree in business administration, marketing, communication, digital communication, information management, computer science, or related fields is an asset.
• A minimum of 4 years of work experience in communication, marketing, social media, digital, or innovation’s software, RapidPro, engineering, data analysis, data visualization…
• Work experience with the UN, development or humanitarian fields is an asset.
• Fluency in English and Arabic is Required.
• Experience in Rapid Pro, flow development, website, social media, community management…
• Experience in coordinating with multi stakeholders in a timely manner, operationalizing comms plans and coordinating field missions for this purpose.
• Strong coordination, negotiation, and synthesis skills, and ability to navigate challenges in completing tasks and deliverables in a timely manner.
• Ability in conceptualize, plan and execute ideas as well as to transfer knowledge and skills.

For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

Please attach a detailed financial proposal when submitting your application.