Operational Support Officer – Head to Health Townsville

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position details

• Part-time Maximum Term Contract until 31st December 2024 (0.8 FTE)
• Classification: SCHADS Level 2 with a salary range of $66,077 – $72,124 per annum (pro rata) + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Head to Health Townsville QLD

About Neami National

We’re Neami. We’re big believers in everyone having the opportunity to live a full life – and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We’re proud to support 30,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

About your new role

The Operational Support Officer will contribute to the delivery of high-quality services provided to consumers by ensuring that staff and service users of the Townsville Head to Health receive administrative support that is flexible and responsive to their needs.

The position will ensure the effective delivery of administrative tasks, including the management of appointment systems, billing and medical records, database management, operational meetings, and Microsoft Office applications.

The position will be integral to the overall functioning and delivery of mental health and well-being services to adults and their families and carers attending the Townsville Head to Heath Centre.

What will Neami offer

• Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS – providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance.

What you will bring to the role

Essential:

• Sound knowledge of the Microsoft Office Suite (including email and internet) and proven experience working in a computerised environment
• Excellent written and verbal communication skills with high attention to detail
• Advanced abilities with Microsoft Excel
• Data Entry and data analysis skills
• Great customer service skills
• The ability to plan, organise and analyse tasks
• Sound written and verbal communications skills
• The necessary skills to build relationships with team members
• Proven experience in being able to cope with change and adapt to ambiguous situations

Desirable:

• Experience in working in a multidisciplinary team and across multiple projects
• Competency in Microsoft Teams

What the role requires

• National Criminal History Check (police check) – disclosable outcomes considered
• Current Working with Children Check – required before commencement of work
• Australian working rights

How to Apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (select paper clip icon).

To apply for this position, please:

• Click the ‘Apply Now’ button where you will need to create a username and password.
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitabilityfor this role and your answers to any target questions (where asked).

Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Michelle Ramm, Clinical Service Manager – [email protected] using the subject line: Operational Support Officer – Head to Health Townsville enquiry via EthicalJobs

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We’re passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Be Yourself – Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.