Intake Coordinator

ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.

ONCALL Group Australia takes pride in employing people who share our commitment and passion for putting the client the centre of every decision we make and delivering quality services at all times.

Reporting to the State Manager (Vic), the Intake Coordinator is responsible for:

• Delivering a welcome to ONCALL for all clients approaching the organisation for support.
• Managing the assessment planning and administration associated with the Intake process, including requests for service for people with complex lives and circumstances.
• Utilising the onboarding process to identify risk and mitigation strategies and propose compliant options for service delivery to the client and the service delivery team.

 Key Accountabilities:

• Actively contribute as a key member of the Intake team to the successful onboarding of clients who approach ONCALL for services and support.
• Undertaking the onboarding process in a timely, efficient and respectful manner ensuring ONCALL services are approachable and easy to use for clients, families and support networks.
• Expertly engaging external agencies and professionals where required in the onboarding process.
• Providing expert advice regarding NDIS plans, budgets, utilisation, and service options at ONCALL designed to maximise outcomes for clients.
• Utilising needs assessments to recognise critical information for service delivery and ensure all critical information is considered and utilised to support high quality support.
• Maintaining current and accurate client records using the ONCALL Client Management Record System.
• Liaising with internal and external partners to manage the requirements of Intake and Agreements.

Our Successful Applicant will ideally have:

• Experience in delivering an intake service with associated skills in the provision of assessments and other intake functions.
• Strong interpersonal skills, enabling effective communication with our NDIS participants/families.
• Knowledge and understanding of NDIS Plans and service agreements.
• Experience liaising with internal/external stakeholders such as Support Coordinators, parents, Psychologists etc.
• High level time management, organisation and multi-tasking skills.
• Ability to build and maintain professional relationships.

What We Offer 

• Competitive salary package. 
• Monthly team celebrations. 
• Birthday leave. 
• Work from home flexibility, one day a week. 
• Supportive culture. 
• Employee Assistance Program (EAP). 
• Access to training and development opportunities. 

Apply today! We will be reviewing applications as they are received.  

If you would like to have an initial confidential conversation, you can call ONCALL Recruitment Consultant Marcus Goodwin on 1300 962 468.   

All applicants must be willing to obtain the relevant mandatory screening clearances, hold relevant industry standard certificates and qualifications. 

ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.