Operations Officer

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Description

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The main responsibility of this position/role will be to act as Team Lead for a team of Chennai based Secretariat staff. We are looking for a dynamic and versatile individual with excellent people management skills. Additionally, the said person would work on workplan and budgeting and development of metrics and any other tasks that may arise. 

Duties And Accountabilities:

Specific tasks include the following: 

• Act as bridge between other GPE offices to Chennai team. 
• Position Chennai team service delivery within GPE Secretariat by acting as advocate for the team with all members of the Secretariat.
• Keep Team Lead, Secretariat Services and GPE COO informed of any issues arising within team, and share updates as necessary. 
• Lead and mentor staff within Chennai office, attending to their wellbeing and ensuring staff are happy and any concerns are address adequately. 
• Liaise with WBG teams in Chennai in relation to office space, Chennai office policies, transport coordination, ITS and anything else necessary to ensure smooth running of the team in Chennai.
• Arrange social events for team to ensure team cohesion and interaction. 
• Independently lead the Annual Work Planning and Budget cycle for the GPE Secretariat. Work with stakeholders and managers throughout the Secretariat to create workplans and objectives. Work very closely with Finance teams in GPE to allocate budget against all team  objectives and analyze and challenge budget requests. 
• Provide analytical support to the annual work planning and budget exercise.
• Develop KPI’s for the work plan and budgeting process if requested by the team and ensure that each team is reporting against their quarterly targets. 
• Prepare papers to Executive Committee in relation to KPI’s and KPI status. 
• Work directly with staff and managers who need hands-on support rather than just written 
•  guidance. 
• Gather and present data in relation to Annual and Quarterly reporting, designing templates  and dashboards for reporting purposes.
• Guiding the data collection and stewardship of performance indicator and other data and reporting on status of data collection.
• Support in design of workflow and process strategies to improve business performance.
• Keep the Team Lead, Central Support team, updated on all developments and seek  guidance and support when needed
• Gathering and processing data to identify process performance areas.
•  Support on detailed business analysis and process reengineering projects.
• Educate business users responsible for handling and operating business processes.
• Address service requests from staff and management that are assigned by the Team Lead.
• Liaise with World Bank on behalf of the team to stay abreast of new policies and get clarity on interpreting existing policies to ensure compliance and resolve policy related queries that may arise on a day-to day basis.
• Ensure updates of a policy are communicated to the relevant stakeholders in a timely manner
• Act as a subject matter expert on relevant policies/process and procedures for the GPE Secretariat fielding and resolving queries related to the theme in a timely manner.
• Ad hoc activities will be assigned as needed/required. Additionally, all tasks are subject to change based on situations/requirements.

Selection Criteria:

Education:

• Master’s degree in Business Administration, Finance & Operations, Policy & Governance or a relevant related field or equivalent experience.

Experience:

• At least 8 years of experience working within an Operations team across relevant fields of business improvement, policy creation and business administration
• Experience managing a team of at least 5 FTE’s 
•  Experience leading end to end financial reporting projects to completion 
• Experience preparing and presenting data to senior audiences and Management Teams 

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=29213&site=1

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