Service Manager – UK (m/f/d)

Job title:

Service Manager – UK (m/f/d)

Company

Atlas Copco

Job description

Service Manager – UKAt Leybold N&E we pride ourselves on delivering first-class service to our clients. We are currently seeking a dynamic and dedicated Service Manager to join our team and drive our service delivery to new heights in the UK. The role will be based at our Chessington site with frequent travel to other areas in the UK.Role Overview:As the Service Manager, your mission is to lead with purpose, drive excellence, and foster a culture of customer-centric service. You’ll elevate performance, enhance customer satisfaction, and contribute to overall profitability by effectively developing and managing both the in-house and field service teams. Your success directly impacts service sales, making a difference for our clients and our company.Main responsibilities:Resource planning;Coordinate resources at the Chessington Service Centre for service jobs based on customer requirements.Implement effective service planning, review performance standards, and create improvement programs.Ensure timely and accurate invoice processing, employee time tracking, parts orders, service plan completions, quotes, and customer follow-up.People managementManage a team of 10-13 employees (including field service engineers, in-house mechanics,) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential.Service Sales supportPromote Customer-Centric Culture: As the “face to the customer,” actively advocate for service and equipment sales within the Service team.Collaborate with Sales: Work closely with service sales to understand customer needs and identify ways Leybold Services can provide support.Innovate Services: Contribute to the development of new services for clients.Effective Customer Response: Handle customer complaints and repair cost reimbursement requests efficiently.Other dutiesAnnual Service Budget and Cost Control: Responsible for establishing the annual service budget, monitoring costs and maintaining equipment and stock levels within the service departments. Regularly update and replace as needed.Collaboration with Internal Customers: Foster a supportive and productive relationship with internal stakeholders, aligning efforts with the company’s overall goals rather than focusing solely on individual departments.Health and Safety Management (UK): Oversee health and safety processes in the United Kingdom, ensuring compliance and promoting a safe working environment.To succeed you will need:Relevant degree in engineering or any other technical educationProfessional background in Mechanics/ Systems /Machine tools/ Electronics or MechatronicsProven capacity to manage customer expectationsUnderstanding of how to lead and manage business through relevant KPIPeople management is of the essence and essentialExcellent communication style to explain expectations, make decisions understandable and positively influence teamUse knowledge of the business to guide decisions and help others understand their contribution and the bigger pictureEncourage team members to innovative ideas and solutions, as well as sharing of lessons learned and best practicesWillingness to travel mainly within the assigned territory as well as other global locations when requiredBased in the office in Chessington (when not travelling)In return we will offer:Interesting work – no two days will be the sameA friendly, family-like atmosphere with a great team of peoplePlenty of opportunities to grow and developA culture known for respectful interaction, ethical behaviour and integrityPotential to see your ideas realized and to make an impactNew challenges and new things to learn every dayAccess to global job opportunities, as part of the Atlas Copco GroupAn excellent remuneration & benefits packageFlexibilityA workplace for everyone – at Leybold we know that diversity and inclusion help us understand our customers needs and strengthen employee motivation, productivity, innovation and results.About LeyboldLeybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group’s sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.

Expected salary

Location

Chessington, Greater London

Job date

Fri, 06 Sep 2024 07:44:28 GMT

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