Management Information System (MIS) Officer

Overall purpose of the role: 
The Management Information Systems (MIS) Officer is responsible for planning, development and implementation of IT hardware, software applications, programming, system networking, and provision of ICT training and capacity building support under the Kakuma Area (refugee operation and the wider Turkana County). The MIS Officer will also be responsible for the management of staff under his/her direct supervision and in-charge of the administrative supervision of the Youth Centre in Kakuma 4 and other DRC ICT hubs operated under Kakuma Area. The holder of the position reports directly to the Area Manager and provide day-to-day administrative supervision for one Livelihood Assistant – ICT Training and the Incentive Workers at the ICT training Centres.

Responsibilities:
R1. Planning and budgeting:

• In consultation with the Area Manager, conduct quarterly review of the needs of DRC Kakuma employees and beneficiaries in terms of ICT hardware and software for information management, data processing, data storage, distribution of information to end users and ICT training. 
• In consultation with the Area Manager, prepare budgets for the established ICT hardware, software and capacity-building needs for Kakuma Area;
• In collaboration with the country office and Regional IT Office, develop, document and implement procedures and standards for Kakuma Area to guide the use of software, hardware, and network infrastructure 

R2. Ensuring effective ICT system operations and networking:

• Perform software installations, ensure installation of updates of software and provide support for day-to-day systems operations; 
• Manage the computer lab at the DRC Youth Center in Kakuma Camp 4  
• Configuration and setup of the LAN, ensuring the right standards are followed 
• Upgrade hardware and software as needed 
• Track software licenses in operation  
• Setup efficient local and offsite backup 

R3. Ensure ICT system security and integrity:

• In line with DRC management information systems security protocols, ensure that established procedures and standards for access to data processing facilities and the data itself are adhered to;
• Setup and maintain centralized anti-virus server and ensure automatic updates 
• Perform preventive maintenance service on all IT equipment on a scheduled basis 
• Perform general repairs on IT equipment and peripherals as needed 

R4. Provide effective ICT administrative support:

• Overall in-charge of the administrative function of the Kakuma 4 Youth Centre and other ICT hubs set up under the Kakuma Area operation;
• Maintain an inventory schedule of all IT equipment and software in use; diagnose status and performance on a regular basis 
• Maintain a record of all equipment received for repairs and maintenance 
• Provide help desk and technical support to end users 

R5. Support for ICT Training:

• Provide training for beneficiaries taking basic and advanced ICT on specific topics;
• Provide effective management of the whole training cycle including reward and certification processes

Experience and technical competencies:  

• Minimum 5 years of work experience in management information systems, IT or ICT management in NGO/INGO environment; 
• Excellent supervisory skills and ability to motivate teams;
• Excellent knowledge of enterprise networks and systems: IT hardware and infrastructure support, microcomputer management, data management and security. 
• Strong problem-solving and analytical skills are required
• Excellent interpersonal and teamwork skills, working with different groups and nationalities.
• Demonstrated experience of working with ERP systems; 
• Excellent planning and budget development skills for multiple-donor environments; 
• Demonstrated experience and skills in capacity building and mentoring of supervisees;
• Previous experience in a refugee set-up and work in harsh environments; 
• Education:
• University degree in Information Systems Management, Computer Science, Information Technology or other relevant degree.
• Industry professional qualifications / certification in the areas of network administration, information systems audit or systems development is an added advantage.
• Training in Enterprise Resource planning (ERP) systems

DRC’s Core competencies: 
All DRC roles require the post-holder to master the below DRC’s core competencies: 

• Striving for excellence: you focus on reaching results while ensuring an efficient process.
• Collaborating: you involve relevant parties and encourage feedback.
• Taking the lead: you take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: you Uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Conditions:  
Contract duration: 3-months contract with possibility of extension, subject to funding and performance. Salary and conditions will be in accordance with the Danish Refugee Council terms of employment for National staff.
Employment Category: Band I2
Reporting to: Area Manager
Availability: October 2024
Location:  Kakuma
Key stakeholders:
Internal:  DRC staff / implementing field teams, ICT training beneficiaries, Area SMT, Country Office SMT
External: ICT Suppliers/Vendors, and other service providers, Other NGOs/ INGOs, Implementing partners, Funding partners/donors

General
Commitments: 
DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html)

Application Process:
Qualified candidates are invited to submit their applications, which should include a 1-page cover letter clearly stating their motivation, and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered.  

We only accept applications sent via our online-application form on www.drc.ngo under Vacancies. Applications should be sent no later than: 17th September 2024.

Gender Equality: 
DRC is committed to achieving gender parity in staffing at all levels.  In light of this, female candidates and those from minority groups are strongly encouraged to apply.