Cash and Markets Project Manager (Digital Cash Systems) Ukraine

Duty station:  Kyiv, Ukraine.

1. Background/Context

The Norwegian Refugee Council has been present in Ukraine since 2014, helping more than 700,000 people with food, shelter, water, sanitation, and legal assistance. Rapid change of situation in February 2022 during which Ukraine became affected by the conflict required significant scale-up of emergency programmes.  

The Cash and Markets Project Manager (Digital cash systems) is responsible for supporting the design, implementation and evaluation of cash and markets programming in Ukraine. Coordinating with a wide range of stakeholders at country, regional and global level, Cash and Markets Project Manager (Digital cash systems) has responsibility for ensuring that robust digital systems are in place to support NRC’s cash programming.

With a strong focus on programme quality and support, the Cash and Markets Project Manager (Digital cash systems) will guide the development and continuous evolution of NRC’s Ukraine response Cash programming portfolio and act as the programme manager for the Ukraine response. This role will also support the cash and Markets Specialist in the development and standardisation of approaches in support of the Ukraine response, and support to project and programme planning, implementation, proposal development, monitoring, evaluation, capturing impact evidence, introducing innovations and capacity building, in line with the regional response strategy.

1. Generic Responsibilities

The following is a brief description of the role:

• Adherence to NRC policies, guidance and procedures 
• Contribute to the development of Country, Area and cash strategies, initiate and participate in the development of relevant cash projects 
• Coordinate and manage Cash project implementation (activities, budget and project documentation) in line with proposals, strategies and donor requirements 
• Implement technical direction and ensure high technical quality of projects 
• Provide regular progress reports to the Head of Programmes and the Cash and Markets Specialist 
• Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist
• Develop and manage project budget and coordinate across CCs 
• Ensure capacity building of project staff and transfer key skills 

1. Specific Responsibilities

• Act as programme lead / Admin for processes and systems enabling cash delivery – RedRose, Twilio/WhatsApp, Salesforce, etc.,  facilitate integration of systems (particularly wider CRM and financial systems) and identify technical field support/training as needed;
• Act as local point for field colleagues’ engagement with cash digital systems as well as focal point for ICT and digital colleagues at global level;
• Engage with private sector partners offering tools and support;
• Design system improvements & enhancements; 
• Support NRC field teams doing cash programming, including by undertaking the country level roll-out of the NRC cash system; including, targeting methodologies, payment verification and management information, grievances and response mechanism and monitoring;   
• Identify country specific and global requirements for process and systems improvements considering NRC programmatic needs as well as those linked to interagency collaboration; 
• Ensure data protection and information security standards are upheld across the system in partnership with technical leads; Support research colleagues analyzing collected data for targeting and reporting purposes as well as programme operational analysis;  
• Work with the research team to implement data processing solutions for household and individual information by leveraging global and local tools as relevant; 

1. Professional Competencies

• Minimum 5 years’ experience in programme management, experience systems administration, design and building strongly preferred
• Experience of working in complex and volatile contexts
• Knowledge of cash and markets programming
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile 
• Fluency in English, both written and verbal 
• High level of communication, interpersonal, representation and negotiation skills
• Experience with systems administration, design and building  

Find more details about the role HERE.

1. What We Offer

• Duration and Type of contract: Full time, 12 months
• Salary/benefits: According to NRC salary scale, terms and conditions
• Duty station:  Kyiv, Ukraine

Find out more about the benefits of working for NRC HERE.

Important information about the application process:

• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

NRC has been present in Ukraine since 2014. Since the escalation of the war in 2022, we have been continuously scaling up our response across the country and working with national partners.

Eight years of conflict in the east of Ukraine escalated into a full-scale war on 24 February 2022, causing death, destruction and displacement for millions of people across the country. 17.6 million people were estimated to be in need of humanitarian assistance in 2023, including 6.3 million internally displaced people and 11.3 million people who returned or remained home. Almost 16 million people received humanitarian assistance in 2022.

Throughout the winter months, the Russian Federation attacked critical energy infrastructure, leaving thousands with no heating, water or gas. Many residential buildings were also damaged and destroyed, killing and injuring civilians and forcing millions more to leave their homes. While indiscriminate attacks continued in different regions of Ukraine, the south was struck by the Kakhovka Dam breach on 6 June 2023, causing flooding and the displacement of thousands of people in the area, and leaving many regions without access to clean drinking water. Those who decided to remain are struggling to access food, water, health care, education and other essential services.

The most vulnerable people are still in need of safe housing, protection services and livelihoods support among other needs. Displaced people in rural areas are also struggling to access services. Many of those in need of assistance live in the areas beyond the control of Ukrainian government, where the response is limited due to access constraints.

• Learn more about NRC HERE and NRC Ukraine HERE.

Internal candidates are encouraged to apply, and we are also open to external applicants who can show a commitment to NRC and being part of a challenging, but important mission to make a difference.

NRC might review applications before the advertised deadline, therefore interested candidates are encouraged to apply early.