The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview: The Case Aide provides direct logistical support to facilitate the resettlement of newly arrived refugee individuals and families. Duties include transportation of clients, provision of interpretation services, and completion of administrative tasks.
Major Responsibilities:
Responsibilities include, but are not limited to:
• Transport clients to appointments and deliver goods and supplies to them
• Pick up newly arriving refugee clients from the airport and take them to their homes; provide basic home safety orientation and provide welcome food to them upon arrival
• Conduct public transportation orientations
• Provide interpretation services for refugee clients and IRC staff
• Support the IRC’s efforts to connect clients with appropriate services
• Coordinate with the Logistics team to ensure temporary and permanent housing arrangements for clients
• Report information and updates about clients to the Logistics Manager
• Other duties as assigned
Job Requirements:
Education: High school diploma strongly preferred; Bachelor’s degree in social work or related field of study preferred.
Work Experience:
• Minimum of 1 year of relevant experience strongly preferred.
• Experience working with refugee and/or immigrant populations preferred.
Demonstrated Skills & Competencies:
• Must be willing and flexible to work varied hours including nights and weekends as assigned Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Desire to work as a team member and in a multicultural workplace.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired, Burmese, Rohingya, Karen, Kinyarwanda, Swahili, Arabic, Spanish, Sango, Tigrinya, Oromo, Russian, Ukrainian, Pashto, or Dari.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.