Recycling Assessment and Engagement Officer

SALARY: £33,073.59 pro rata 
HOURS: 30 per week, Monday – Friday
LOCATION: Avonmouth and Days Road
Interviews will take place on Monday 28th and Tuesday 29th September. 

About Bristol Waste Company:

What we do is important – we’re here to keep Bristol, and beyond, clean, and safe.

We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver
Bristol’s sustainability targets in partnership with the council. 

Bristol Waste’s commercial operation, where we serve businesses and organisations across the
region, is also growing.

Our ambition is to provide good quality, value for money services, and we continue to deliver a
social value impact worth more than £30 million every year.

We want people who share our values and want to work with us to drive our business forward.

Purpose of the role:

Responsible for managing and processing requests for Mini Recycling Centres (MRCs), conducting
site assessments and overseeing the installation and communication processes – including
engaging with residents. 

The role involves providing guidance and assesses conformity on waste and recycling facilities
for new developments as part of the Bristol City Council planning process, ensuring that bins
are in place for when residents move into new developments. 

Working with the Operational Support Team and MRC Supervisor, the role deals with MRC enquiries
from arranging replacement bins to capacity checks and working with residents to reduce MRC
contamination levels.

Other engagement work includes undertaking Bin Assessments for residents who request a larger
bin, and supporting with complaints on households with unauthorised second bins.

Key Responsibilities:

Mini Recycling Centre (MRC) requests

• To manage and process new requests for MRCs from managing agents, landlords, developers and
  members of the public
• To conduct site visits to assess the suitability of a MRC request
• Liaise with BWC operational teams and SHEQ to check suitability of sites
• Oversea the installation of MRCs and communication with residents and MRC requester
• Keep BWC management systems updated with new sites and services

Planning Guidance and New Developments 

• Provide advice on suitable waste facilities and access for new builds
• Track applications for new developments to support forecasting of future growth in services
• Liaise with developers, operational teams and SHEQ prior to practical completion to ensure
  final build provides suitable, accessible waste facilities
• Upon build completion, oversea installation of new MRCs
• Raise orders and set up invoicing for waste and recycling containers

Engagement 

• Work with Operational Support Team and MRC Supervisor to respond and deal with MRC
  enquiries received from residents, Councillors and via the Council website
• Undertake bin assessments when residents request a larger bin due to household size
• Support the Customer Relations Team to investigate complaints of unauthorised second bins
  and take remedial action

Essential Requirements for the Role:

• A full UK driving license
• Results orientated with the ability to prioritise and to work to deadline
• Ability to use judgement, experience and initiative to solve problems
• Strong understanding of waste management and recycling processes
• Proven experience in engaging with diverse communities and stakeholders
• Excellent interpersonal, oral and written communication skills including ability to present
  complex information in concise reports
• Conflict resolution and mediation skills and an ability to handle sensitive situations with
  tact and diplomacy
• Ability to use data to inform decision-making and improve processes
• Understanding of health and safety regulations related to waste management
• Ability to conduct risk assessments and implement safety measures
• A positive, problem-solving attitude
• Ability to work autonomously and manage own time/workload
• A positive, solution focused approach
• Strong team-working skills, with the ability to collaborate effectively with colleagues
  across different departments
• Ability to work outside and on foot
• Sound ICT skills, specifically MS Office suite

Full Job Description can be provided upon request.

Our Benefits:

• Annual leave package of 25 days plus 8 bank holidays.
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme that provides
  support covering Mental Health, Financial and Family related topics. We also have Mental Health
  First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of
  coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our
  colleagues.
• Because we value our colleagues, we want to recruit more employees just like them, which is
  why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and
  some examples of this include our In-House Driver Development Programme and internal
  promotions. Many of our Senior Leadership Team have developed from Operational roles, such as
  one of our Contract Managers who started as a Street Cleanser.
• Employee recognition ‘Stand Out Award’ and long service awards. To celebrate our colleagues
  wherever they are on their journey with us, we recognise and celebrate talent.
• We recognise that everyone is different and strive to create an environment that supports
  all colleagues through flexible working. We have introduced a hybrid working model where
  possible and actively encourage part-time working, job sharing and flexibility on hours. If
  this interests, you please do get in touch, and we can start a conversation.

Everyone belongs:

At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation. 

We give fair and equal consideration to all applications.

We encourage and welcome applications from people of all ages, genders ethnicities,
nationalities, disabilities, religions or beliefs and of neuro divergence.

Important note on applying:

• Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close
  vacancies early if we receive a high number of quality applications.
• Due to the high volume of interest, we won’t be able to receive late applications and we
  are currently unable to respond to all who apply.
• If you haven’t heard from us within three weeks of the closing date, it unfortunately means
  you won’t be invited to interview on this occasion.

Contact us:

Please contact our People Services team to discuss this role, your application, or any
reasonable adjustments and support in applying for this position: 

• [email protected]
• 0117 440 6676

Thank you for your interest in joining Bristol Waste Company.