Project Assistant (Protection)

Responsibilities

1. Support the implementation of the cash for protection intervention under IOM’s Syrian refugee response project:

• Complete daily tasks related to processing of referrals for cash for protection, assistance calculation and creation and maintenance of beneficiaries’ master lists and documents.
• Prepare and process cash paperwork, including account creation, account recharge, monitoring of withdrawals, refunds and cash reconciliation procedure.
• Support the organization of field exercises for ATM card collection & distribution and monitoring visits, preparation and archiving of documents for ATM card pick-up and distribution, liaison with IOM Fleet to organize the delivery of ATM cards to cash beneficiaries.
• Participate in training sessions on IOM’s cash for protection assistance to partner NGOs to strengthen coordination and referral pathways.
• Support the accurate and timely maintenance of related databases both internal to the programme and external (RAIS, Activity info).
• Provide technical support for analysis of data as well as visualization for presentation to internal and external counterparts (such as handouts, gap analysis, PowerPoint presentations) and reporting to donors as required.
• Assist in the implementation of protection post-distribution monitoring exercises through interviews with beneficiaries to measure the impact and results of activities.
• Contribute to final data cleaning and data analysis of protection post-distribution monitoring.
• Assist to maintain ongoing communication with NGO partners regarding beneficiary updates and feedback.
• Assist in the development and compilation of success stories and beneficiaries’ testimonies for visibility and communications

2. Support protection and AAP activities under the IOM protection portfolio

• Accompany movements/escorts requiring the presence of a female staff to all programmes.
• Act as a protection hotline operator (an internal line), to maintain communication with beneficiaries/ non-beneficiaries, address queries and record feedback and complaints.
• Support protection and direct assistance activities related to other IOM thematic areas (assisted voluntary return and reintegration of stranded migrants, counter trafficking, labor migration, border management, etc.)
• Ensure the dignity and privacy of beneficiaries are respected and prioritized by protecting the confidentiality of the information received.
• Promote and apply IOM’s approach to protection, migrant-centered approach and accountability to affected populations, through positive communication and timely follow-up to encourage feedback and complaints.
• Assist the Protection Officer in liaising with external partners and service providers as needed to troubleshoot and resolve issues reported by beneficiaries.
• Focal point for IOM Jordan for internal referral of protection cases received by IOM Amman reception desk.
• Perform any other tasks as assigned by the Protection Officer or Head of programs

Qualifications

Education

Bachelor’s degree in social work or other Social Sciences, or Law or other Humanities with two years of relevant professional experience, OR high school degree certificate with four years of relevant professional experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Excellent knowledge of English and Arabic is obligatory.
• Previous experience with cash-based interventions is obligatory
• Previous experience in protection in crisis working with refugees is required.
• Previous experience in supporting programs working with refugees in Jordan is required.
• Experience working on GBV, child protection is an advantage.

Skills

• Excellent use of Excel and Microsoft applications.
• Good knowledge and use of accountability to affected populations (AAP).
• Good understanding of cash-based assistance in humanitarian context.

Languages

• For this position, fluency in English and Arabic is required (oral and written).

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioral indicators (Level 1) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies