Quality, Accountability and Compliance Manager

Starting Date / Initial Contract Details

1 January 2025. Full-time, open-ended. 

Role Summary

As part of the International Programmes Department, the Quality, Accountability and Compliance Manager leads a team of technical sector advisors and MEAL advisors to ensure excellence in programme design, implementation and donor compliance. They oversee development of a global strategy to enhance technical quality and impact across all our programmes.

Project Overview

The International Programmes Department supports the organisation in the implementation of world class humanitarian aid projects by ensuring the organisation has adequate technical expertise and sectoral strategies to ensure efficient delivery, monitoring and evaluation of quality programmes along with accountability and learning across all our programmes.

Workplace & Conditions

Global Support Office (GSO) position based in Lausanne, Switzerland, Swiss or eligible EU citizens, or those with a valid work permit for Switzerland, can apply. 4 – 6 weeks/year travel to Medair Country Programmes.

Responsibilities

• Quality: Oversee formulation and implementation of a comprehensive multi-sectoral quality strategy aligned to ensure delivery of high technical quality service delivery across country programmes.

• Leadership and team management: Lead, support and manage a team of technical and MEAL advisors, while fostering collaboration and multi-sectoral strategy implementation by the team.

• Accountability: Strengthen Medair’s community engagement and accountability to affected populations (AAP), to ensure the people we come alongside are at the centre of all we do.

• Learning and adaptation: Oversee implementation of a coherent MEAL strategy and promote a culture of learning and adaptation through all stages of the project cycle and across programmes.

• Compliance: Oversee compliance with institutional and public donor requirements, including at vetting, certification, proposals and reporting stages.

Qualifications, Experience & Technical Competencies  

• Master’s degree in the social sciences or a humanitarian-related subject  

• Excellent English (spoken and written) + French desirable

• Minimum of 6 years’ experience working in a humanitarian organization, preferably Medair

• Senior experience of people management

• Experience in designing and embedding systems and processes across whole organisations

Behavioural Skills

• Strong servant leadership skills with a consultative management style.

• Creative, open-minded, flexible, self-learner, with good understanding of cross-cultural issues.

• Effective in coordination- to mobilize and leverage capacity from others.

• Strong analytical and strategic thinking.

• Excellent communication and negotiation skills, able to build consensus among stakeholders.

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