ICT Analyst

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Description

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The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

Under the overall guidance of the Deputy Resident Representative  and direct supervision Operations Manager, the ICT Analyst manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in the Country Office. The ICT Analyst is responsible for review of and advising on the use of new technologies that will enhance the CO productivity. The ICT Analyst promotes a client-oriented approach.

The ICT Analyst heads the ICT Team and supervises the ICT staff. The ICT Analyst works in close collaboration with Programme, Operations, and project teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), the Regional Bureau Information Manager (RBIM), and ITM staff to resolve complex ICT- related issues and contribute to CO programme development.

It is expected that the ICT Manager plays a key role in developing overall ICT strategy for the new UN House Project in Papua New Guinea. 

Duties and Responsibilities

The ICT Analyst will be supervised by the Operations Manager 

Ensure implementation of ICT strategies as well as introduction and implementation of new technologies.

• Ensure full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Provide leadership of the ICT team for effective and client-oriented services. 
• Analyze the requirement for and elaborate internal policies and procedures on the use of ICT. Initiate CO ICT business process mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management; and control the workflows in the ICT team. Participate in office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management. 
• Conduct market research and analysis and introduce new technology for country office system updating and improvement. 
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids. 
• Participate in and provide expert advice and services for the whole duration of ICT procurement/tenders related to software development, hardware. building of data centers, and complex network settings for partners. 
• Develop and update the ICT annual plan and road map. Develop and update the business continuity and disaster recovery plans, and ICT infrastructure and training plans. Follow up on their implementation. 
• Provide support to the use of ERP functionality for improved business results and improved client services. 
• Develop and implement CO information and documentation management system in accordance with UNDP policy and the country office needs.
• Serves as a member of UNDP CO in the Common ICT Working Group under OMT and provide efficient and innovative soluitons to the UN Common Premises. 
• Provides full support in the ICT areas for  the UN House Project in Papua New Guinea. 

Manage CO hardware and software packages.

• Ensure CO hardware and software platforms meet the UNDP corporate standards and needs of key CO business processes. 
• Provide advice on maintenance of equipment and acquisition of hardware supplies. 
• Prepare strategy for the upgrades and replacement of the existing office hardware and software infrastructure. 
• Supervise the implementation of corporate UNDP systems. 
• Supervise replacement of specific hardware components. · Supervise and advise on procurement or development of specific software systems.

Manage engagement with CO Operations and Programme teams to ensure their automation and digitalization needs are met. 

• Develop new software and oversee development of the new software packages (in-house or on the market), as required, for high impact results (e.g. office management system, electronic registry, intranet, etc). 
• Develop new automation tools using UNDP corporately developed platforms. 
• Develop Terms of Reference (TOR) for software products, and provide monitoring and evaluation support to Programme teams during the development life cycle. 
• Provide in-house development of tools for programme and operations when needed. 
• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems). 
• Provide technical advice on web applications, development, management, hosting, publication, and maintenance.

Ensure efficient network administration. 

• Monitor computing resources to provide a stable and responsive environment.
• Review reports on the network performance and issues and take corrective actions. 
• Operate network utility procedures, define network users and security attributes, establish directories, menus and drive-mappings, configure network printers and provide user access.·
• Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Monitor cloud-based backup and restoration procedures and compliance for both server and local drives.  Ensure timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements. 
• Provide technical advice on network administration to other agencies as required. · parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems. · Prepare cost recovery methodology and calculations in order to provide transparent, timely and precise cost recovery of ICT services. Monitor the preparation of cost recovery bills.

Ensure facilitation of knowledge building and knowledge sharing in the CO.

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize training for the operations/projects staff on ICT issues. 
• Synthesize lessons learned and best practices directly linked to ICT management
• Provide sound contributions to knowledge networks and communities of practice. 

Required Skills and Experience

Education:

• Advanced university degree (master’s degree or equivalent) in Information Systems, Information Management, Computer Science, Software Development or related field is required. OR 
• A first-level university degree (bachelor’s degree)in the areas motioned above,  in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree

Experience:

• Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant experience in development and implementation of ICT strategies; web design and development of web-based office applications; providing technical support for Cloud ERP environments is required
• Experience in management and supervision of ICT services and teams is required
• Experience in working with hardware and software platforms, and telecommunications facilities; and applying advanced knowledge of database applications, web-based and cloud infrastructure management systems is required. 
• Demonstrated knowledge and experience in the usage of computers and office software packages (MS Word, Excel, etc.) and working knowledge of spreadsheet and database packages, as well as experienced handling web-based management systems
• Professional certification in the field of Information Sciences, Data Analysis, Computer Sciences or Engineering or related field is a plus.
• Experience working for an International Organization would be an asset. 
• Demonstrated ability to network and collaborate across UN Agencies and multi-lateral aid and other organizations would be an asset.
• Prior experience in working with the UN and complex environment would be desirable.
• Experience working with user-centered designs and conducting user research and testing is an asset

Required Languages:

• Fluency in written and spoken English is required.
• Working knowledge of another UN language is desired. 
• Working knowledge of the other languages spoken at the duty station is highly desirable.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/21565

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