Global Communities Manager

Position description

To lead the growth and engagement of the Energy Institute’s global communities, supporting the Global Communities team and working with internal teams and external volunteers. This role involves developing community strategies, overseeing volunteer activities, and ensuring effective communication across regions to foster stronger volunteer and member engagement and recognition. The successful candidate will be a proactive leader with strong relationship management skills and experience in building thriving communities.

Who we are:

The Energy Institute’s (EI) mission is to create a better energy future for our members and society by accelerating a just and inclusive global energy transition to net-zero.

As a not-for-profit chartered professional membership body, we bring together expertise to tackle urgent global challenges. The EI is dedicated to advancing knowledge, skills, and good practice across the energy sector and beyond.

Energy professionals of all ages, genders, backgrounds, and disciplines look to us for the knowledge, skills and good practice they need to pursue impactful careers in this vital, fast-evolving world of energy.

Our values
At the Energy Institute (EI) we endeavour to find talent that will live and breathe our values. We pride ourselves on our values and show this through ensuring that we are inclusive by treating each other with care and respect. Our goal is to continually build trust through open and professional collaboration within all areas of the EI. At the core of all that we do, we continually strive to show our passion for making a difference not only within our own roles, teams, or organisation but within the wider energy sector.

What you will do:

• Develop and implement community engagement strategies to meet the evolving needs of members and volunteers.
• Provide operational guidance to volunteers, enabling them to organise activities tailored to their local needs while maintaining alignment with the EI’s mission and strategy.
• Use data and feedback to measure the success of community engagement initiatives. Continuously refine strategies to optimize outcomes and ensure sustainable community development. Regularly report on progress and key insights to Head of Strategic Partnership.
• Manage communications with branches, volunteer groups, and special interest communities, empowering them to lead and grow thriving communities.
• Work collaboratively with internal teams to enhance the impact and visibility of our global communities’ initiatives.
• Coordinate global community events, including the Global Communities Summit.
• Promote the adoption of the online community platform.
• Collaborate with branch Business Development Managers/ Managing Directors to expand business development opportunities for the EI in our key international business development areas — Africa, Asia Pacific and the Middle East
• Supervise the Global Communities administrator to ensure efficient execution of administrative tasks, including CRM management, development of volunteer materials and handling volunteer inquiries.

Nature and scope:

• You will manage the Global Communities administrator and oversee the administration of community-related activities.
• You will collaborate with internal and external stakeholders to foster the growth of the Energy Institute’s global communities.
• Regularly review communities’ performance, identify areas for improvement, and implement changes as necessary.
• Maintain accurate records and reporting systems to track community and volunteer engagement.
• Attend internal and external meetings as required, with occasional travel for community events.
• Actively participate in appraisals and team meetings.
• You will work in accordance with agreed policies and procedures, including Health and Safety and Equal Opportunities.

Qualifications

Essential:

• Bachelor’s degree in Community Development, Communications, International Relations or related field. A relevant Master’s/Post graduate degree is an added advantage.
• Experience in managing community programs and volunteer engagement, ideally in a global setting.
• Excellent communication and interpersonal skills to manage strong relationships with stakeholders at all levels.
• Strong organizational skills with attention to detail in managing multiple projects and deadlines.
• Proven ability to lead teams and develop staff, providing clear direction and support.
• Analytical mindset with the ability to use data to inform decision-making
• Proficiency in CRM and other project management tools.
• Strong leadership and management skills.
• Ability to work under pressure and within changing priorities and deadlines.
• A proactive approach with the ability to identify opportunities for community growth and engagement.

Desirable:

• Interest in the energy sector.
• Experience working with volunteer-led organisations or networks

Benefits:

• Training and professional development opportunities
• Compressed working scheme – extended daily hours in return for every other Friday off
• All-company/team socials
• 25 days holiday plus bank holidays
• Cycle to Work Scheme
• Season ticket loan

Salary: £35,000 — £40,000 per annum, depending on experience.

Application instructions

Please be sure to indicate you saw this position on tendersglobal.net