English Language & Institutional Development Programs Officer

COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

Under the supervision of the English Language and Institutional Development Program Manager and working with the English Language and Institutional Development Program Coordinator, the incumbent will be responsible for supporting the implementation of language training, professional capacity building, youth empowerment and skills related training projects. The Officer also supports ongoing administrative operations of the Training & Partnerships team as related to testing, enrolments, grading, assigning students into respective classes and reporting. The Program Officer also supports project implementation, on grant or donor funded programs, by coordinating with teachers for their schedules, scope of work, compliance, communicating with clients/donors to send updates, and by conducting field visits to program sites to support line management and the Senior Manager in assessing program quality, monitoring and evaluation, and providing logistical and procurement support across a wide range of language, and institutional development projects.

The English Language and Institutional Development Program Officer is also responsible for the (public both management, coordination, QA, client-communication and closing.

RESPONSIBILITIES

Program Implementation, Public enrollments and EL-grants:

• Coordinate with Program instructors and trainers on required reporting, attendance, materials, and milestone documents
• Perform administrative tasks such as certificate printing, service and material procurements and data collection as requested by the Program Coordinator
• Lead on Assist Amideast staff in preparing statistical and narrative reports about all program or training activities and results or programs she/he is in charge of, for the review of the SM (and regional staff as appropriate)
• Follow up daily on calls and inquiries and respond to customer requests for public EL and professional training inquiries and registration requests
• Prepare program tracking sheets for attendance, performance, or any other required metric sheets, reporting matrix and trainer selection for corporate programs, both on and off site
• Assist in developing budgets and proposals as requested by the Program Manager
• Assist in the development and expansion of relevant language and skills development programs, based on departmental and organizational plans focusing on public courses
• Working with the PM, contributes to the creation of new course offerings, and the selection of appropriate assessment means
• Coordinate with Program Coordinator and other departmental staff on trainer assignments and schedules.
• Lead on promoting public enrollments for TOEFL iBT preparation courses, EL, PMP, PMD and FMD courses
• Prepare contract requests in coordination with Program Manager and Coordinator for all trainers
• Conduct background checks on prospective trainers
• Procure transportation for Amideast trainers to off-site programs via Amideast standard operating procedures (SOPs)
• Conduct periodic quality assurance (QA) visits to program sites, recommending actions to line management, if any
• Maintain accurate and up to date filing and records in compliance with program requirements
• For courses, where Amideast incurs material development expenses to trainers, approve and review all developed materials and archives them into the SharePoint and updates the library of materials/courses that are developed at Amideast

QA, MEAL, and Reporting

• Participate in drafting post-training surveys, and lead on administering surveys with public courses clients, and the beneficiaries of donor-funded programs
• Analyze the post-training assessments and surveys and provide summaries to the Program Manager and Senior Manager for reporting
• Participate in documenting progress of programs, classes, and student learning outcomes for the purposes of end-of-year organization reporting and for donor reporting
• Propose new improvements to the delivery of classes, communication channels and developing new customer bases

Developing Amideast’s Offerings and Businesses

• Lead on business development efforts working with the PM and SM, to secure long-term agreements with universities, youth-led and youth-serving organizations for agreements with scaled offers for their youth and students to enhance public cycles EL and professional training enrollments
• Target securing at least two agreements in the first year, and coordinate with the partners for outreach efforts to secure designated number of enrollments set out in agreements
• Working with the SM and PM, assess market needs for youth employment and skills-development including AI, Big Data analytics, cybersecurity and others; and provide recommendations for new course designs
• Ensure inter-departmental coordination for the launch of the “Crash Employment Courses”
• Utilize youth-organization agreements to maximize reach and enrollments
• Launch and monitor the performance of teachers for ‘Crash Employment Courses’, collect data and administer surveys and follow-up engagement activities with enrolled students
• Organize the cycles of online PMP, PMD and FMD with the Program Coordinator, working with the Program Manager, Senior Manager, and regional teams
• Explore strategic agreements with retained teachers and trainers working with Amideast, to enhance competitiveness of Amideast offerings
• Taking insights and lessons learned from program implementation, challenges, and successful customer attraction channels
• Produce a recommendation report to management to enhance:

1. Addressing the changing needs of the public courses’ client bases
2. Media, communication, and outreach channels
3. Partnerships with student-body organizations to ensure steady flow for the EL and training courses administered by Amideast

• At least once a year, lead on conducting a needs assessment survey with Amideast public courses customers and clients, in coordination with the Amideast Customer Service and Marketing teams

Administrative and General Duties:

• Communicate and coordinate frequently, accurately, and responsibly with Amideast’s office in Amman and program staff
• Exhibit behavior and communications that reflect Amideast’s goals of strengthening partnerships and understanding
• Follow Amideast’s standard operating procedures
• Support day to day communications with designated representatives of Amideast’s corporate clients.
• Collaborate closely with other departments along with external relations to promote Amideast products and services
• Perform any other Amideast work-related duties requested by the Program Manager and/or Country Director, including supporting in the task load of other departments as required

QUALIFICATIONS AND SKILLS

Required

• A bachelor’s degree in business administration, education, or a related field
• A minimum of 2 years of relevant experience
• Proficiency in English is C2 (CEFR Level Alignment) and above
• Excellent command of written and spoken English and Arabic
• Computer literacy in MS Office
• Ability to multi-task and prioritize responsibilities
• Excellent oral and written communication and interpersonal skills
• Must possess problem-solving skills
• Cross-cultural sensitivity and customer service orientation
• Able to work under pressure and meet short deadlines
• Approachable and professional
• Service-oriented: Actively looking for ways to help people
• A self-starter, positive work attitude and a team player
• Respects and exercises confidentiality
• Dependable and professional

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 20% business travel may be needed to support Amideast Programs as needed. The position requires the availability to travel both within and outside Jordan and work flexible hours.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.

Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.