Business Transformation Officer – NOB

DEADLINE FOR APPLICATIONS

21 November 2024-23:59-GMT Greenwich Mean Time (Abidjan)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Description Summary
Partner with the business to understand their needs and operating environment in order to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.
Job holders operate with minimal supervision across several business areas maintaining contacts with business counterparts to bring business needs into IT. They are heavily involved in day–to-day activities and analytical work. Job holders provide advice on business needs using their technical knowledge and experience. They may provide guidance to more junior staff.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability, and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE:              

Business Transformation Officer (NOB)

TYPE OF CONTRACT:       

Fixed term

UNIT:                               

Information Technology (IT).

DUTY STATION (City, Country):      

Abidjan, Côte d’Ivoire

DURATION:                              

12 months

DEADLINE:                              

21/11/2024

JOB PURPOSE:

Partner with the business to understand their needs and operating environment to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

Under the direct supervision of the Country Director, the post holder will have the following responsibilities:

• Capture, analyze and document (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) business requirements for IT solutions and services following WFP policies, standards, and strategies.
• Communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.
• Baseline and track business requirements through to implementation ensuring efficient management of change.
• Test and analyze IT solutions and document the match against business requirements for quality and accuracy.
• Establish and maintain close partnerships with business counterparts to effectively meet their needs.
• Manage the service catalog of IT solutions offered to the business, including current, retired and those in the pipeline to ensure effective knowledge management.
• Manage alignment of IT service levels with SLAs for solutions or services focused on the business needs. Conduct survey on business satisfaction with IT solutions and services.
• Manage estimates, business cases, planning, risk identification, problem and issue management to ensure the effective delivery of IT solutions.
• Adhere to processes, procedures and templates for the Business Relationship Management, Business Analysis, and IT Project Management functions to ensure compliance and consistency.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has analyzed major technical issues of projects and formulated recommendations.
• Has participated in the analysis and re-design of business processes or applications.
• Has conducted cost-benefit analyses to support project management.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

1- Leads by Example with Integrity

– Upholds WFP values, principles, and standards:

Demonstrates and encourages others to uphold the WFP values, principles, and standards

– Respects others and values diversity:

Values diversity using respectful and inclusive language and encourages others to do the same.

– Stays focused and calm under pressure:

Stays focused and calm when under pressure, encourages others to do the same, and offers guidance and support to manage difficult situations.

– Demonstrates humility and a willingness to learn:

Demonstrates humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and pursuing opportunities to develop.

2- Drives Results and Delivers on Commitments

– Delivers results for maximum impact:

Identifies and aligns objectives to the required outcomes, holding self and/or others accountable for the delivery of results for maximum impact.

– Delegates appropriately:

Delegates responsibly and provides appropriate support empowering others to deliver results.

– Adapts readily to change:

A Responds readily to change in different contexts and adapts accordingly.

3- Fosters Inclusive and Collaborative

– Is inclusive and collaborative:

Promotes inclusive teamwork and psychological safety by encouraging colleagues to collaborate by sharing ideas and openly raising issues.

– Gives timely and constructive feedback:

Supports development for others by giving timely and constructive feedback.

– Builds and shares new perspectives:

Seeks out, trusts and listens attentively to diverse views to capture, learn, build and share new perspectives.

4- Applies Strategic Thinking

– Communicates and fulfils WFP’s vision:

Communicates and fulfils WFP’s vision and operational outcomes to deliver meaningful solutions.

– Embraces curiosity and new ways of doing things:

Demonstrates curiosity, designs, and implements new ways of doing things when relevant.

– Analyses and evaluates data:

Gathers data and different perspectives, shares knowledge and uses evidence to inform decision making.

– Considers the impact of decisions:

Implements decisions, considering the risks and implications of actions for teams, projects and other initiatives.

5- Builds and Maintains Sustainable Partnerships

– Builds partnerships:

Initiates and builds partnerships by identifying and promoting opportunities for mutual areas of interest and benefit.

– Collaborates to deliver common objectives:

Collaborates with partners to deliver common objectives by sharing information and co-creating innovative solutions with beneficiaries when appropriate. 

EDUCATION:

Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.

EXPERIENCE SOUHAITEE:

At least three (3 )years of post-graduate professional experience.

LANGUAGE

Fluency (level C) in French and English

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity, and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at [email protected]. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names, and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV.
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time.
• Please contact us at [email protected] in case you face any challenges with submitting your application.

All employment decisions are made based on organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

Only shortlisted candidates will be notified.

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at [email protected]. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at [email protected] in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.