Logistics Assistant (Customer Service) G5

DEADLINE FOR APPLICATIONS

9 December 2024-23:59-GMT-05:00 Eastern Standard Time (Panama)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT

These jobs are found in Headquarters (HQ), Regional Bureaux (RBs) and Country Offices (COs) and Area/Field Offices. Job holders report to Logistics Officer, a Head of Unit, or the designate.
At this level, job holders are expected to take responsibility for completion of a range of processes and activities requiring some interpretation of standard guidelines/practices for all assistance modalities for both WFP and logistics common services. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other support staff.

This position is based in Panama Pacifico, Panama and reports to the Logistics Associate.

THE ROLE

To implement well-defined standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

KEY ACCOUNTABILITIES(not all-inclusive, nor exhaustive):

1. Provide support to logistics operations and activities, following standard processes and facilitating, directly or indirectly, the effective delivery of food assistance to beneficiaries.
2. Support timely ordering and delivery of commodities and supplies to authorised partners and destinations.
3. Support management of logistics vendors’ contracting activities including performance monitoring and measurement.
4. Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.
5. Contribute to budget preparation, monitoring, and revision for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards.
6. Assist in monitoring inventory management processes to track trends and account for the inventory status from source to beneficiary.
7. Assist in management of commodity accounting data quality and integrity.
8. Support operational pipeline analyses, assessments, and operational planning for all delivery modalities.
9. Process documentation for execution of logistics operations (e.g., customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating various issues to the supervisor.
10. Collect and compile data, produce and/or contribute to reports (e.g., CCTI, SPRs, financial closure, physical inventory, transport performance) and ensure information accuracy in corporate systems in support to informed decision-making.
11. Liaise with internal and limited number of external stakeholders to support efficient logistics operations management.
12. Provide guidance to other support staff, in order to assist them in completing standard tasks to agreed standards and deadlines.

QUALIFICATIONS AND EXPERIENCE:

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable

Experience: 5 Years relevant work experience in Customer Service or related area, ideally in a logistics, freight forward, transportation organization.

Knowledge and Skills:

• Experience using corporate systems to monitor ongoing shipments, pipeline information, insurance claims, and food stock.
• Experience analyzing data (on commodities, funds, etc.) and drafting reports.
• Experience in measuring service providers’ performance against set KPIs.
• Experience in assisting the preparation of contract documentation.
• Experience in providing technical business support in corporate systems.

Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility. Spanish (Level C) and English (Level B) required.

General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different. Spanish (Level C) and English (Level B) required.

ADDITIONAL COMPETENCIES AND EXPERIENCE:

Technical competencies

• Good understanding of logistics processes and activities.
• Work experience in managing customers.
• Previous experience working with customs is an advantage.

Interpersonal competencies

• Customer service.
• Listening skills.
• Collaboration skills, ability to work with internal and external stakeholders, vendors, freight forwarders, transportation companies, etc.
• Communication skills.
• Coordination skills.
• Taking initiatives and being proactive.
• Problem-solving, analytical thinking.

TERMS AND CONDITIONS

Number of opening: 1

Based in: Panama City, Panama

Type of Contract: Fixed Term/General Service

Level: 5

Duration: 12 months

This position is open only to Panamanian citizens or residents with permanent work permit.

You can consult the UN Salary Scale for Panama web page for your reference (UN – Salary Scale). Fixed term appointments are for continuous period of one year or more and shall have a specified expiration date. The initial appointment is subject to a probationary period of one year. Successful candidates will be placed in a roster for (2) Years.