IT Operations Assistant SSA-4

DEADLINE FOR APPLICATIONS

19 November 2024-23:59-GMT+03:00 Eastern European Time (Amman)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WHY TO WORK AT WFP?

Join us to make a difference!

SAVING & CHANGING LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY   Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.

UNLIMITED POSSIBILITIES   Unlock possibilities you never thought you’d find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

JOB TITLE: IT Operations Assistant
TYPE OF CONTRACT/GRADE: Special Service Agreement / SSA-4
UNIT/DIVISION: Support Services / ICT
DUTY STATION: Amman, Jordan
DURATION: 11 months

DEADLINE: 19 November 2024

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

To deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services.

ACCOUNTABILITIES/RESPONSIBILITIES:

1.    Act as a Single Point of Contact (SPOC) for ICT service requests, incidents and problems 
2.    Answering phone calls, emails, user’s questions/inquiries and advise the users on getting the services and resolving ICT problems 
3.    Log all service requests, incidents, problems into the service desk system and maintain log of all requests and ICT forms 
4.    Provide first level support to end users and route 2nd and 3rd ICT technical troubles to the concerns  
5.    Follow up with the users on pending ICT service requests, incidents, and problems. Provide feedback to users and follow up with ICT team on the pending troubles  
6.    Generate daily, weekly, monthly reports of technical incidents, problems, and other reports as needed
7.    Contribute to prepare ICT manuals, operation manuals, training manuals, and others 
8.    Maintain the documentations and archiving of ICT files and documents. make photocopies of materials required, classifies files and electronic.
9.    Maintain electronic information in place and update the office intranet, etc.  
10.    Implement data entry and updates ICT systems as needed.
11.    Act as GEMS (Global Equipment Management System) focal point.
12.    Perform & maintain inventory of ICT material and/or database of information.
13.    Perform other related duties as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Completion of secondary school education. A post-secondary certificate in the related functional area may be desirable. BA degree in Computer Science/Engineering is an added value.

Experience: At least 4 years of experience in IT in the following areas:

• Resolving level 1 IT issues.
• First line Helpdesk support.
• IT inventory management.

Languages: Fluency in both oral and written communication in English.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at [email protected]. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at [email protected] in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.