(Associate) Operations Officer – Change Management – GF  

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities Our mission is to harness the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet.

The Corporate Support Vice Presidency (COS VPU) is responsible for core functions, including human resources, IT, budget management, and communications, playing a critical role in delivering IFC’s business strategy in collaboration with World Bank Group counterparts.

The Strategic Initiatives, Analytics, and Knowledge Management (CSIAK) unit is tasked with enhancing IFC’s corporate knowledge, learning, and change management capabilities. It is a key player in supporting the implementation of strategic initiatives and strengthening the overall change management maturity across IFC.

The (Associate) Operations Officer – Change Management role will support the Senior Operations Officer in providing strategic advisory services across multiple change initiatives, focusing on developing change management maturity through the IFC change management framework. This role will also support large-scale transformational change initiatives and represent the corporate change management function on various project teams.

This position is expected to develop greater capacity in change management strategy and advisory services, ensuring that IFC’s change management practices align with strategic goals and foster a culture of continuous improvement.

This position is open for both GF1 and GF2 grade levels. The grade will be decided based on the candidate qualifications during the recruitment process.

Duties and Accountabilities:

 •  Change Management Advisory:

– Advise internal teams and project managers on structuring comprehensive change management approaches across strategic initiatives, ensuring alignment with the IFC change management framework.

– Provide hands-on support to project managers, particularly those leading strategic initiatives within the change portfolio, offering expertise and guidance on change management execution.

•  Transformational Change Support:

– Act as a representative of the corporate change management function on large-scale transformational change initiatives, ensuring alignment with corporate change strategies and principles.

– Support the planning, implementation, and monitoring of transformational change efforts, fostering effective change management processes across the organization.

•  Change Management Maturity and Strategy Development:

– Conduct organizational change management maturity assessments, identifying gaps and opportunities for growth, and provide input for updating the change management strategy.

– Advocate for and contribute to the development of change management maturity within the organization by promoting best practices and the continuous enhancement of the change management framework.

•  Large-Scale Change Programs:

– Develop courses of action for large-scale change programs, ensuring alignment with IFC’s strategic objectives and fostering the successful adoption of change initiatives.

– Collaborate with cross-functional teams to support the execution of these programs, integrating change management practices that drive sustainable outcomes.

•  Change Management Capability Building:

– Support the development and delivery of change management training and capacity-building efforts across the organization, promoting best practices in change management.

– Organize workshops and stakeholder engagements to drive adoption and strengthen IFC’s overall change management capability.

Selection Criteria

•  A Master’s degree in business, international development, organizational development, or public policy with a focus on change management or related fields.

•  At least five years of relevant work experience within an international context, including hands-on experience with large-scale change management initiatives and strategy development.

•  Familiarity with WBG and IFC’s strategic priorities and operations.

•  Demonstrated experience conducting change management maturity assessments and advising on change strategies.

•  Proven ability to design and implement change management frameworks and develop capacity-building programs.

•  Professional certification in Change Management (e.g., PROSCI or equivalent) or Project Management (PMP) is an advantage.

•  Strong conceptual, analytical, and strategy formulation skills, with the ability to advise on complex initiatives and integrate change management principles across multiple projects.

•  Excellent communication, facilitation, and interpersonal skills, with the ability to influence and engage a wide range of stakeholders across the organization.

•  Proficiency in MS Office applications, including Word, PowerPoint, Excel, Visio, and Project.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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