Technical Team Leader

Technical Team Leader

Netcompany-Intrasoft

Brussels, Belgium

Job Description

So, what are the main duties of a Technical Team Leader in Netcompany-Intrasoft?

• Be close to the agents, understanding their roles (vs. end users) and identifying their needs (e.g., training, support, quality, etc.);
• Communicate effectively with EP operational managers (not the other way around);
• Propose improvements, identify issues, and provide detailed reports;
• Possess strong ServiceNow skills;
• Have a comprehensive understanding of all teams, including their related support, proximity, and mobility activities, as well as on-the-field operations (e.g., quality of work delivered to EP end users, welcome desk activities, VIP interventions, etc.);
• Demonstrate proficiency in French at a B2 level and an excellent command of English;
• Have a solid understanding of service desk activities;
• Bring previous experience as a Team Leader;
• Exhibit strong reporting skills.

Qualifications

What would make you a fit for the role:

• Strong skills in project and team management;
• Proven expertise in quality management;
• Advanced knowledge of IT products, both hardware and software;
• Highly independent and skilled in using business management tools;
• For Central Logistics and Procurement services: solid understanding of logistics processes and advanced skills in planning optimization;
• Proficient in all MS Office applications;
• ITIL V4 Foundation Certified;
• Degree from a first cycle of higher education (minimum 180 ECTS or equivalent/EQF Level 6) with at least 7 years of relevant experience, or a second cycle degree (minimum 300 ECTS or equivalent/EQF Level 7) with 5 years of relevant professional experience;
• Fluent in English and French, both written and spoken;
• Excellent communication abilities;
• Multitasking and results-focused;
• Attentive to quality and detail;
• Resilient under pressure;
• Strong team player.

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