Head of Support Services

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Description

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As Head of Support Services you are operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and/or IT and you oversee, develop and provide strategic direction to these support areas. You have a country focus and ensure compliance to DRC procedures and guidelines within the country. You contribute to the development of country strategies, which are translated into action plans and day-to-day tasks. You provide support and/or technical guidance to country operations while overseeing country activities. Your main duties and responsibilities will be:

Management:

• Lead and manage the support managers (including people planning, performance, well-being and development)
• Manage, deliver and report on current operations programme support in geographic scope
• Establish high performing support teams ensuring high-quality approaches are maintained
• Develop and improve operational approaches, compliance and systems, and support the Regional/Country Director to build and deliver effective and sustainable interventions.
• Responsible for the strategic development, management and implementation of the support operations
• Ensure appropriate technical support is available to programs, in line with organizational priorities
• Ensure support for annual planning and review processes
• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

Operational Management:

• Support the Country/Regional Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
• Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision
• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems
• Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
• Ensure that all administrative and legal-related systems are accurate and maintained
• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
• Contribute to the development and implementation of DRC’s global development initiatives

DRC Dynamics ERP System:

• Ensure ERP functionality is properly used by relevant staff
• Apply reports and data analytics from DRC Dynamics to improve overall performance
• Act as heavy user for most of the Projects & Finance functionalities

To be successful in this role we expect the following:

• Master’s degree in political science, international development, economics or other relevant field
• At least 7 years’ experience in relevant field
• At least 4 years’ experience with people management
• Experience in a similar role in an international NGO
• Proven leadership skills and a competence in people management
• Proven operational management experience and capability, including in conflict areas
• Proven significant financial, information and systems management experience
• Significant experience in procurement and tender processes
• Understanding and experience of institutional fundraising
• Understanding of the countries in which DRC operates and sensitive to the cultural context
• Experience working in an ERP system, including supply chain, finance and HR systems
• Full professional proficiency in English

Source:  https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId=172605&DepartmentId=19153&MediaId=5

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