Senior Community Manager

About Us

Our mission is to brighten the lives of seriously ill children and their families. Our programs bring them fun, joy and laughter when they need it most… because happiness matters. When you join Starlight, you’ll:

• Change lives for the better, positively impacting the lives of seriously ill children, young people, and their families.
• Have inspiring and positive work. We work to our strengths; we care about each other, and we work collaboratively.
• Be included in an exceptional team. We’ve been recognised as a Great Place to Work, we’re one of AFR’s Most Innovative Companies and we’re also the most trusted children’s charity in Australia.

About the Role

Join Starlight as Senior Community Manager, responsible for developing and implementing the community fundraising strategy and overseeing the delivery of Starlight’s biggest & multi award winning digital fundraising campaigns Super Swim, as well as Tour de Kids, Stream Raiser, GameChangers and Starlight’s DIY fundraising program.

An exciting role leading a community fundraising team of 5, working collaboratively with the broader Starlight team nationally to deliver acquisition, conversion and retention strategies that drive sustainable income growth and a best-in-class peer-to-peer fundraiser and donor experience.

Responsibilities:

• Oversee the project management and execution of national peer-to-peer fundraising campaigns managing a $10m income budget
• Development and implementation of strategies to deliver and grow income targets, fundraiser base and campaign awareness
• Effective management of supplier relationships to ensure high quality, timely and cost-effective delivery of campaigns
• Manage and inspire the Community fundraising team, working collaboratively across internal teams and key stakeholders
• Oversee external agencies to develop & deliver digital acquisition, activation and retention strategies
• Manage and nurture relationships with individual community supporters, event organisers, fundraising platforms and contacts
• Develop, maintain, and support the implementation of processes, procedures, tools, platforms and metrics

About You

• A People Manager with strong end-to-end digital marketing campaign management expertise and experience leading fundraising campaigns, in a not-for-profit organisation
• Experience and knowledge of user experience and web design principles and executing supporter communication journey’s
• Excellent project management skills, including articulation of clear roles & responsibilities, priorities, timelines and budgets
• Solid understanding of business and web metrics with experience in data analytics and platforms.
• Capability working across key acquisition channels
• Relevant Qualification in Business, Digital Marketing or equivalent

Benefits

As well as the real joy of seeing the positive difference your work makes in the lives of others, our unique benefits support you at any life stage.

• Best Self leave days and additional carer’s leave.
• Leave to support reproductive health.
• Leave options for pet owners (because pets are family too!)
• Public Holiday swap & potential to work from anywhere in the world for 20 days a year.
• A commitment to supporting your mental health and wellbeing.
• Development and growth opportunities in a workplace underpinned by positive psychology.

We seek candidates from diverse backgrounds who will bring rich experience and perspective to the team, which we know will enhance our creativity and collective intelligence. Our aim is for Starlight to reflect the broader community and we encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people with diverse abilities and those who are mature aged or just starting out in their careers.

We are committed to positive employment experiences in an environment where everyone is included, respected, safe and treated fairly, so you can be your best and true self every day.

If we can make accommodations to our recruitment process to better enable you to shine, please include this in your application.

For more information on Starlight’s commitment to Diversity, Equity & Inclusion, please visit our website. Here you will also find Starlight’s vision for Reconciliation and our current Stretch Reconciliation Action Plan (RAP).

Successful applicants will undertake a Working With Children Check and a National Police Check as they join the team and throughout their Starlight career.