Manager, Stakeholder Engagement (Identified)

We are looking for deadly people to work with mob to help them navigate the legal system and work through their options.

• Perth
• Full-time – 12 months contract
• Excellent salary and employment conditions

knowmore Legal Service is seeking Manager, Stakeholder Engagement Western Australia to join our organisation within the community legal sector.

About knowmore

knowmore is a nation-wide independent community legal centre providing free legal information, advice, representation and referrals, financial counselling and systemic advocacy for victims and survivors of child sexual abuse. Since 2022 our service has expanded to provide legal advice and financial counselling for people applying to the Territories Stolen Generations Redress Scheme, and free legal advice for survivors of child sexual abuse who are not eligible to apply to the National Redress Scheme. knowmore also continues to provide free legal advice and financial counselling in relation to the National Redress Scheme.

Role

As a member of knowmore’s management team, the Stakeholder Engagement Manager is a dynamic role providing leadership in the management of knowmore’s relationships and service development.

Working across the service, the role will engage with team and discipline leaders with local responsibilities relating to knowmore’s partnerships. Client and community-focused outreach, and intra and interstate travel to office sites is expected to be a regular part of the role.

This role reports to the Director, First Nations Engagement, and as part of knowmore’s national management team will work closely with the Aboriginal and Torres Strait Islander Engagement Team.

This is an identified position. To be appointed to this position the applicant must be an Aboriginal or Torres Strait Islander person who identifies and is recognised as such within the community in which they live.

Duties and Responsibilities

• Collaborate with other knowmore service delivery leaders to strengthen existing relationships, including with the community legal sector and other partners, to progress strategic aims and specific projects, ensuring mutual benefit and maximising outcomes for clients.
• Identify opportunities for new partnerships, services and funding to implement service innovations and growth aligned with knowmore’s client-centred and multidisciplinary service model and its mission and strategic goals.
• Support the ongoing provision of effective referral arrangements between knowmoreand key stakeholders including Funders’ staff and other funded service providers to best meet the needs of clients.
• Lead the mapping, collation and management of data and information around knowmore’s partnerships and more generally service delivery to clients.
• Assist with the development, maintenance and review of service delivery within the model, with a focus on ensuring services are culturally safe and trauma-informed.
• Assist with the development of and adherence to data and reporting requirements, practice notes and frameworks, policy and procedures, resources and professional development plans for the service.
• Respond to client and stakeholder feedback appropriately, including dealing directly with complex client matters as required and being a point of escalation where appropriate.
• Represent knowmore at meetings and in other forums as required.
• Identify and maximise the use of appropriate networks, forums, peak bodies and agencies to enhance the performance of knowmore’s functions.
• Undertake other duties and projects as directed.

Organisational obligations

• Share our values and have a strong commitment to improving the lives of survivors of child abuse.
• First Nations cultural competency – to work in ways that recognise and counteract privilege and bias, and appreciate the values, traditions, belief systems, and experience of First Nations People.
• Demonstrate an active and dedicated commitment to knowmore’s Purpose, Vision and Values.
• Commitment to working within and supporting knowmore’s practice framework (trauma-informed culturally safe, person-centred).
• Comply with knowmore’s Policies and Procedures.
• Observe all legal and legislative requirements.
• Ensure a high level of confidentiality and integrity.
• Assist in the development of, and participate in knowmore’s initiatives, projects and events.
• Cultivate productive and collaborative working relationships and outcomes through open an inclusive planning, continuous improvement and transparent work practices.
• Liaise with others in a professional, respectful and constructive manner.
• Take reasonable care to protect their health and safety and the health and safety of others.
• To engage in professional supervision and other reflective practice opportunities as required.

Qualifications and Selection Criteria

• Tertiary qualifications are preferred though not required, however significant relevant work experience and a dedication to ensuring Aboriginal and/or Torres Strait Islander people and communities receive high quality services is what we are seeking.
• Sound knowledge of Aboriginal and Torres Strait Islander cultures inclusive of values, protocols and any other issues relevant to Aboriginal and Torres Strait Islander communities, in urban, rural and remote areas of Australia.
• An extensive understanding of the experiences and service needs of Stolen Generation Survivors and their descendants, with a particular focus on the Northern Territory, ACT and Jervis Bay areas.
• A strong understanding of intergenerational grief, loss and trauma and its impacts for Stolen Generation Survivors. 
• Sound understanding of culturally safe and trauma informed practices.
• Sound teamwork skills and demonstrated experience working in a multi-disciplinary environment.
• Strong communication skills – both verbal and written and confidence in being able to consult and negotiate with individuals and groups within Aboriginal and Torres Strait Islander communities and government agencies across Australia in a trauma informed manner.
• Ability and willingness to travel regularly including to regional and remote communities and intra and interstate, as required. Accordingly, a current driver’s licence is desirable.
• Actively manage own workload and proactively manage self-care.

Other requirements

• To be appointed to the role, an applicant must comply with the requirements of any applicable legislation relating to legal practice (i.e. not be a person disqualified from employment by a legal practice) and will also need to meet the entry requirements for professional visitors to correctional centres across Australia.
• Holding a satisfactory National Police Records Check and a Working with Children Check.
• The role will involve travel to outreach locations, including regional and remote communities, and other office sites and may require travel to other locations on occasions. 

Benefits

A competitive salary commensurate with the not-for-profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package.  In addition to being a flexible workplace, knowmore offers 12% superannuation (0.5% above the SGC), 4 weeks annual leave (pro rata), including annual leave loading.

Employees have access to a training and development opportunities as well as our Employee Assistance Program.

Additionally, knowmore offers the ability to partially work from home to facilitate a balanced work life.

Meet Aunty Glendra

Aunty Glendra Stubbs is a Wiradjuri woman and an Elder in Residence at knowmore. She has been supporting Aboriginal and Torres Strait Islander clients since knowmore began in 2013. In this video, Aunty Glendra shares her story about working at knowmore and supporting her clients on their journey. See the video attached below.

How to apply

Further Information about knowmore is available at www.knowmore.org.au

If this sounds like an opportunity you would be interested, please click “Apply Now” submit your send CV ad cover letter. 

Your application must include:

• A resume with your skills, experience and qualifications
• A cover letter outlining why you are applying for this position and your responses to the key selection criteria (maximum of four pages) 

For any queries or to request a copy of the Job Description, please contact [email protected]. 

There is no application closing date for this role, we are keen to proceed with recruitment as soon as possible and interviews may be conducted as applications are received.

The role will be required to satisfactorily complete a National Police Records Check and a Working with Children Check.

Due to the volume of anticipated applications, only successful applicants will be contacted. Interviews will be conducted as applications are received.

At knowmore we acknowledge the value diversity brings. We welcome applications from workers of all ages, culturally and linguistically diverse backgrounds and Aboriginal and Torres Strait Islander People

Agencies please note: This recruitment assignment is being managed directly by knowmore. We do not require extra assistance at this time.