Gender-Responsive Case Management (GRCM) and Handbook for Case Managers

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Description

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In 2021, the initial draft of the Handbook for Case Managers of 4Ps Beneficiaries was developed with support from UNICEF, but the project was left incomplete due to time constraints. With new support from the United Nations Population Fund (UNFPA), the 4Ps National Program Management Office (NPMO) now has the opportunity to enhance and finalize the Handbook. This updated version will serve as a critical resource for case managers, detailing their roles in managing households experiencing crises, defining support structures, and facilitating resource management to empower beneficiaries.

The enhancement of both the GRCM framework and the Handbook is crucial for aligning practices with current policies, addressing identified gaps, and equipping case managers; social workers and city/municipal links, with the tools necessary for effective implementation. This initiative aims to strengthen the capacity of involved actors and improve outcomes for survivors, comprehensively responding to GBV and supporting their journey toward empowerment and well-being.

Engaging a single consultant for the enhancement of both the 4Ps Handbook and the GRCM framework is essential for creating a cohesive and integrated approach to addressing the interconnected challenges of poverty and gender-based violence. The GRCM framework is designed to inform the 4Ps handbook, ensuring that case management practices are aligned with the specific needs of beneficiaries experiencing violence and other vulnerabilities. Conversely, insights and methodologies from the 4Ps can enrich the GRCM by providing a deeper understanding of the socio-economic factors affecting survivors. By having one consultant oversee both initiatives, we can ensure that the tools and strategies developed are not only complementary but also effectively leverage the strengths of each program. This unified approach enhances the overall effectiveness of our interventions, leading to better outcomes for the vulnerable populations we serve, while also fostering greater collaboration among stakeholders.

The following are the specific objectives for the 4Ps Handbook Enhancement:

• Lead the review of relevant laws, local ordinances, DSWD policies, regulations, and/or protocols relevant to detecting and reducing family risk factors and conducting social work counseling as an intervention to 4Ps beneficiaries (individual and group approach) and update the content aligned with the existing policies and guidelines;
• Lead in the enhancement, finalization, packaging, including layouting of the Handbook package for Case Managers of 4Ps Beneficiaries including the Case Referral Pathway (CRP) content based on the approved recommendation coming from the result of the consultation workshops with the case managers, case management supervisors, Regional Gender and Development (GAD) focal persons, and concerned DSWD-4Ps NPMO staff and authorities;
• Presents and submits the initial and final draft of the Handbook for Case Managers of the 4Ps Beneficiaries on the set timelines, including the graphic and layout, to the Pantawid DSWD-4Ps for approval; 
• Work with Pantawid Social Services Delivery and Management Division (SSDMD), 4Ps Social Marketing Division (SMD), and other concerned Divisions for layout conceptualization and finalization; 
• Lead the conduct of capacity building (TOT on the use of the Handbook and Training of 4Ps Beneficiaries on CRP as partners), including the documentation of the activity; and 
• Attends other related matters that may arise during the project.

The following are the specific objectives for the GRCM Enhancement:

• Improve existing tools to allow comprehensive assessments by case managers, accommodating diverse forms of gender-based violence (GBV), including trafficking in persons (TIP), OSAEC and CSAEM.
• Create a checklist for tracking survivor recovery and an informed consent form to respect survivor autonomy.
• Update the GRCM framework to include broader GBV categories, including diverse SOGIE, and ensure alignment with existing protocols.
• Conduct consultations with case managers and various stakeholders.
• Revise the training manual to include current data, legal frameworks, and practical guidance for case managers.
• Develop e-learning modules and training opportunities for sustainability, addressing staff turnover in case management.
• Create monitoring tools and framework to support ongoing implementation and monitoring of GRCM practices. 

Scope of work:

Below are the key tasks the IC is expected to complete, as detailed in the scope of work:

Duties and responsibilities for the 4Ps Handbook Enhancement:

• Conduct the consultation and validation workshops with case managers, case management supervisors, regional GAD and IP focal persons, national partners, and the DSWD-4Ps team;
• Enhance the Handbook for Case Managers of the 4Ps Beneficiaries, including the CRP content, based on the approved recommendation from the results of the consultation workshop/s with the end users
• Present the initial and final draft Handbook for Case Manager of the 4Ps Beneficiaries (self-instructional manual) on the set timelines, including the graphic and layout, to the Pantawid DSWD-4Ps for approval;
• Finalize and package the Handbook for the Case Manager of the 4Ps Beneficiaries upon final approval of the DSWD-4Ps,
• Lead in the layouting of the Handbook for Case Managers of the 4Ps Beneficiaries in collaboration with the DSWD-4Ps, including layout and graphics of booklets within the Handbook package;
• Create a consistent look for the handbook that aligns with the program’s brand and purpose. Choose complementary colors, fonts, and images to enhance readability. Design simple templates for different sections and organize information clearly for easy navigation. Use visuals like illustrations and infographics to clarify complex ideas, ensuring they capture attention and reinforce key messages. Finally, proofread to check for any errors and maintain overall quality.
• Work with Pantawid SSDMD, SMD, and other concerned divisions
• Lead the conduct of capacity building (TOT on the use of the Handbook and Training of 4Ps Beneficiaries on CRP as partners), including the documentation of the activity; and
• Attend to other related matters that may arise during the project. 

Duties and responsibilities :

• Facilitate an initial meeting with the DSWD team to discuss the engagement’s arrangements, including the concept note, deliverables, and resources required for the GRCM enhancement.
• Assess relevant documents and workshop outputs related to GRCM to inform the enhancement process.
• Conduct a thorough desk review of existing GRCM frameworks, tools, and documentation to gain a comprehensive understanding of the current state of GRCM.
• Conduct face-to-face and virtual key informant interviews, focus group discussions, and validation workshops with stakeholders, including social workers and case managers from DSWD Field Offices (FOs) and Local Social Welfare and Development Offices (LSWDOS).
• Analyze and interpret the results of the data gathering phase, summarizing findings and recommendations into a comprehensive report.
• Assess the GRCM tools, model of intervention, and relevant policy frameworks based on the gathered data.
• Organize and facilitate a validation workshop to present the findings and recommendations from the assessment report.
• Finalize recommendations for enhancing the GRCM tools, model of intervention, and DSWD policy framework based on feedback from workshop participants.
• Recommend capacity-building initiatives and training resources to support the sustainable implementation of enhanced GRCM practices.
• Please note that if the consultant determines that additional experts or personnel are needed to complete all deliverables in this project, all associated expenses, including travel costs, professional fees, and any other related expenses, will be covered by the consultant.

Work Schedule Arrangements:

• The consultancy entails a commitment to accomplish the project, commencing promptly upon contract approval. This includes consultation workshops and back to back meetings with the DSWD 4Ps and PMB concerned personnel. The rest of the processes can be efficiently carried out via virtual means, facilitating a flexible home-based work environment.

Activities:

GRCM Enhancement:

• Inception meeting with the PMB teams and Desk Review of the GRCM
• In-depth review of the GRCM including the results of the previous consultations conducted, associated tools, case management model, training manual, etc. 
• Planning and Data Gathering including key informant interviews, focus group discussions, and revalidation workshop (3 batches)
• Assessment of the data gathered for the GRCM
• National Validation Workshop
• Presentation and Submission of Final Report
• Planning and development of Action Plan for the integration of GRCM in the  e-learning

Handbook Enhancement:

• Inception meeting with the 4Ps and Desk Review of the Handbook
• Initial consultation with the  DSWD-4Ps and DSWD-PMB 
• One (1) Consultation with the Field Implementers (City/Municipal Links, Social Welfare Officer III, Regional IP focal, and Regional GAD focal persons)
• Presentation of the initial draft (Handbook) and Planning with the DSWD-4Ps (results of batch 1 consultation and desk reviews)
• Final consultation with DSWD-4Ps NPMO (NPM, DPM, SSDMD, SMD & PSD) on the initial draft of the Handbook
• Finalization of the Handbook (Consultant & DSWD-4Ps) including the layouting and design. 
• Printing and Production of Handbook (15,000 copies) for all 4Ps Case Managers from 17 regions including the newly hired for 2025 and City/Municipal Social Welfare and Development Office (149 cities and 1,494 municipalities)- (Printing cost will be covered by UNFPA)
• Training of Trainers for case managers on the use of the handbook (3 batches)
• Training of 4Ps Beneficiaries on CRP as partners (3 batches)
• Submission of Final Reports on Trainings

Education:

• Advanced degree in the social sciences field (social work, sociology, anthropology, public health, child development, development studies, social development, social protection, public policy, economics), or related fields relevant to the assignment.
• Preferably has relative research or consultancy experience in the field of Gender and Development (GAD) or GEDSI.

Knowledge and Experience:

• At least 5 years of experience in research, assessment, analysis and evaluation; 
• In-depth knowledge of local context particularly of Gender-responsive Case Management and 4Ps program design, including the Philippine Plan of Action on Social Protection, gender and development sensitive, local health and social protection systems and GBV survivor-centred principles.
• Proven experience in writing analytical papers with children and gender and social protection lenses;
• Familiarity with the Philippines’ current national development priorities and challenges, particularly on child and social protection, is an asset;
• Knowledge or experience in working with the GBV Referral System and Service Network in countries with similar contexts is an advantage.
• Excellent facilitation and coordination skills;
• Excellent oral and written English language skills are required; and
• Attend to other related matters that may arise during the project.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2003/job/22973

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