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View Vacancy – MNL – Regional Finance Senior Officer, AO
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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GTPC (Global Transaction Processing Centre)
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Main purpose of job:
To support the operational delivery of services provided by the Global Transaction Processing Centre (GTPC) to British Embassies and High Commissions globally.
Support a culture of continuous improvement to not only meet but exceed the service standards set by our Service Level Agreements while working to improve financial compliance across the FCDO.
Roles and responsibilities / what will the jobholder be expected to achieve?
Supplier Maintenance – Contract Purchase Agreement – Purchase Order
- Process all Supplier Maintenance, Purchase Order, Contract Purchase Agreement (CPA), Blanket Purchase Agreement (BPA), transactions in your areas within Service level agreements focusing on delivering 97% and above KPIs throughout the year.
- Complete workload as identified in daily workload plan including Supplier setups, clean ups and Purchase Order creation/amendments, CPA/BPA and smart form creation and other requests.
- Investigate any rejected payment reasons that may be related to supplier set-up. Perform accuracy checks of supplier setups and amendments completed by peers in SM Team.
Accounts Payable – Invoice Processing
- Process all supplier invoices, and staff payments in the system within service level agreements focusing on delivering 99% and above KPIs throughout the year.
- Complete workload as identified in Workload management including recording of supplier invoices, staff payments, debit memos, Network Post Accounts (NPAs/cashbox), cash-in-transit forms, approved Non-Discretionary Payment Requests and payroll-related processing.
Accounts Payable – Payments
- Process all assigned payment transactions including Payroll, Debit Memos, NPAs and urgent payment requests within Service level agreements and in compliance to Standard processes and P2P guidelines. Any deviations from processes are appropriately escalated and monitored to reduce risk.
- Identify any rejected payments promptly. Liaise with banking providers as well as internal teams to investigate and resolve payment rejections and refunds.
- Comply with Banking Regulations and FCDO financial policies in particular P2P handbook, Challenge and Escalation procedures, and Audit recommendations.
- For manual banking payments perform 1st level bank approval. Ensure accuracy checks are completed, that details entered in the system match details on the banking platform.
- For Electronic/cheque/Wire payments, perform quality check of batches before payment processing by reviewing validity and completeness of supporting documentations as well as checking accuracy of invoice entry details including matching of bank account information setup in Oracle and Banking platforms.
- Ensure strict adherence to management and usage of banking tokens and access information.
Receipts & Reconciliation
- Process all accounts receivable and reconciliation transactions in your areas within Service level agreements.
- Complete workload as identified in daily workload plan including receipts, NPAs, reconciliation, cash & bank balances, and adjustments in the system.
- Investigate and pursue the reconciliation of any aging items.
- Investigate any rejected payment promptly registering it in the Bank Amendment Tracker.
Operational Delivery
- Comply with financial guidance in particular P2P handbook, Challenge and Escalation procedures and audit recommendations.
- Support Manager to assist with daily workload of team addressing bottlenecks and ensuring payments and requests are processed within SLAs while still maintaining acceptable accuracy level.
- Provide assistance in resolving issues related to their respective area and process.
- Monitor and ensure compliance to standard processes ensuring that any deviations from process are appropriately escalated and monitored to reduce risk.
- Manage all data according to Information Management / GDPR guidance ensuring it is stored correctly, weeded regularly, and shared according to personal data management controls.
- Review all relevant monitoring tools to take action as necessary.
- Ensure that all requests and queries in shared mailbox, and SharePoint are managed and resolved in a timely manner.
Timely escalation of unresolved aging items to line manager.
Customer Service
- Identify issues and work to resolve. Escalate to line managers issues that need may affect current operations.
- Work with Post staff to ensure proper delivery of services by answering queries and providing guidance / instructions to avoid errors in the future.
- Act as first point of contact for the Customer Engagement Team ensuring responses are actioned within SLA.
- Voluntarily conduct short and simple training presentations to post officers in relation to the P2P process.
Continuous Improvement
- Timely report to line manager any incidents, identify corrective measures, and suggest practical and repeatable solutions to prevent similar incidents occurring in the future.
- Proactively identify and suggest improvements in payments processes to enhance efficiencies and quality of delivered results, paying particular attention to any failing KPIs.
- Support a culture of continuous improvement by actively participating in internal and external cross-team process improvement projects as necessary.
Coordinate with other function teams on changes/issues to ensure seamless flow of data/information.
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- 1 year experience of working in the FCDO Global Transaction Processing Centre or fast-paced BPO/shared service
- Data entry experience – with high attention to detail
- Proficient in MS Excel and other Microsoft applications
- Understanding of Purchase to Pay (P2P).
Language requirements:
Language Requirements: English and Filipino
Level of language required: Strong oral and written English language ability. Filipino is desirable but not essential.
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- Customer service background
- Financial Background/Qualification
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Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together
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22 June 2025
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Administrative Officer (AO)
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Full-time, Fixed Term, Fixed term, with possibility of renewal
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36
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12 months
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Asia Pacific
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Philippines
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Manila
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British Embassy
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1
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PHP
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44,977.49
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monthly
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11 August 2025
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This role is for a 12-month contract with possibility of renewal.
Benefits:
The British Embassy Manila offers the following:
- A competitive compensation package
- 36-hour work week
- Guaranteed 13th and 14th month pay
- 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)
- Extensive medical insurance
- Life insurance
- Access to a guaranteed 5 days of learning opportunities a year.
Learning and Development Opportunities:
You will be encouraged to pursue your own learning and development while in the job and will be able to access a range of on the job opportunities as well as training and other forms of L&D where appropriate. There are also opportunities to get involved in other Embassy activities, both professionally and socially.
The British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.
There is plenty of opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professionalism.
Working Patterns:
Flexible working arrangements are always considered.
Other Information:
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.
No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Candidates are expected to have a valid NBI Clearance.
The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles: Civil Service behaviours which provides detailed guidance on how the behaviours are defined.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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